Ratings based on 590 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 26 Sep 2024
Property is in disrepair.
Good enough for the price
by A verified traveler
Posted 23 Sep 2024 on Hotels
My sister and I stayed at Tropics Isles, we found it pleasant, clean and friendly staff. We will be back, only next time directly on the beach.
Barbara Bader
Comment from Hotel Management
24 Sep 2024 by Managment, Hotel Management
Thank you for your positive feedback! We're delighted you had a great experience and enjoyed the location. We appreciate your kind words and look forward to welcoming you back
by A verified traveler
Posted 17 Sep 2024
*BED BUGS* We stayed at this airbnb for my mothers birthday. 3 out of the 6 of us who were staying there came back with bites all over their legs. Some of the lights inside the airbnb did not work, we had to request someone to come fix them. The outside big patio lights did not work. During our check-in, the front desk lady gave me 3 different codes to the lockbox because she was very distracted. Maintaince had to come by and figure out the code with me to enter. I spent 30min out in the heat trying to get in. Only nice thing about this place was being able to swim in the pool and the beach was walking distance.
Comment from Hotel Management
18 Sep 2024 by Managment, Hotel Management
We THANK YOU for the Feedback and sincerely apologize for the inconvenience it caused to you during your stay. We have taken your feedback very seriously and corrective steps are in place for the better services. Feedback from our valued guests like you help us to constantly improve the quality of services.
by A verified traveler
Posted 16 Sep 2024
I already shared my feelings with the property. I will not be back again. If I didn't have a credit, I wouldn't have gone there in the first place. I waisted my credit.
Comment from Hotel Management
18 Sep 2024 by Managment, Hotel Management
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
by A verified traveler
Posted 12 Sep 2024
I was a little scared when I booked because trip advisor had mixed reviews but we loved everything about our staff if you were in the fence do it ! Great place location and service it’s a quaint awesome beach and would come back again !!! Kid friendly too ! My children loved it !!!
Comment from Hotel Management
13 Sep 2024 by Managment, Hotel Management
Thank you for your positive feedback! We're delighted you had a great experience with our staff, found the room clean, and enjoyed the affordability and location. We appreciate your kind words and look forward to welcoming you back.
by A verified traveler
Posted 7 Sep 2024
Excelent
Comment from Hotel Management
13 Sep 2024 by Managment, Hotel Management
Thank you for your review! We appreciate your feedback and hope to welcome you back soon
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Managment, Hotel Management
Thank you for your review! We're delighted you had a great experience, and we look forward to welcoming you back.
by A verified traveler
Posted 2 Sep 2024
My room was 301 and honestly the room is quite old, they were not dirty but noises came out from all sides, if they walked upstairs everything was audible, the first night we could not sleep because of all those noises we had to buy earplugs. We could never use the pool because the guests of the hotel that was opposite also have access and it was full of a family that was more than 30 people.
Comment from Hotel Management
3 Sep 2024 by Managment, Hotel Management
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
by A verified traveler
Posted 2 Sep 2024
I planned this vacation to relax at a nice quiet place, this was a bad choice, really noisy, pool really small, full of people screaming with loud music, and the pool is like right outside the rooms, so we couldn’t even be in our room, we bought a bottle of wine thinking we could seat in the terrace and relax. Well, that did not happened, my friend who stayed next to me went to the front desk and they just told her there was nothing they could do during the day, after 11pm we could call the police. We could not sleep since there were a lot of people staying in the room above us and they spend the night walking and making noice, this Ana maria Island inn is nothing like what you see in medias. Dont go there if you want to relax.
Comment from Hotel Management
3 Sep 2024 by Managment, Hotel Management
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
