Ratings based on 337 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great rooms, pool and restaurant
Comment from Hotel Management
24 Nov 2024 by Ben S, Hotel Management
Dear Charlotte,Thankyou for Choosing to stay with us a Midnight Hotel, Autograph Collection.Im glad to hear you enjoyed your stay with us!We look forward to seeing you again!Warm regardsBen
by A verified traveler
Posted 3 Nov 2024
Beautiful, modern and comfortable. Well designed rooms, spacious and well appointed - complimentary mini bar is a huge bonus.
Comment from Hotel Management
3 Nov 2024 by Ben S, Hotel Management
Dear Rebecca,Thankyou for choosing to stay with us at Midnight Hotel, Autograph Collection.Thank you so much for your wonderful feedback! We're thrilled to hear that you found our rooms beautiful, modern, and comfortable. It’s great to know you appreciated the spacious design and the complimentary mini bar. We look forward to welcoming you back soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Ebrahim,Thank you for taking the time to rate our hotel and your stay.We look forward to welcoming you back to Midnight Hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 9 Oct 2024
Good hotel in a great location, about a 10-15 min walk to the centre. Concierge were kind but average service. Daily room cleaning service is very delayed, we returned back to our room around 2-2:30pm and it wasn't cleaned by then. We left the room again, they cleaned the room by the evening but they didnt fill our mini bar. We called concierge and they came up about 1 hour later. Another time, my partner fainted and hit his head on the floor and so we asked for ice twice however they were very very slow and they said to come down to reception instead and get it ourselves. My partner's head was injured so I couldn't leave him alone. They didnt have a first aid officer nor ice packs, which i found unusual. They eventually came up, about 1 hour later. They didnt care for this emergency.
Comment from Hotel Management
23 Oct 2024 by Ben S, Hotel Management
Hi Gloria,Thank you for taking the time to fill out the feedback for your stay with us. I am terribly sorry to hear about the delayed service you experience during your stay especially around the medical incident your partner had.I am deeply concerned that the team did not automatically follow up with the manager on duty who should have been able to assist with this incident. I can assure you I will follow up with this directly with the team to ensure proper care and follow up is done as It should have been actioned immediately.I will send you an email directly as well to follow up further with your concerns.I look forward to hearing from you soon.Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 7 Oct 2024
The Hotel was in a great location and the staff were nice and accommodating.
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Liliana,Thank you for choosing to stay with us at Midnight Hotel and for taking the time to rate our hotel and your stay. We appreciate your feedback as it is always lovely to hear.We look forward to welcoming you back to our hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 2 Oct 2024
Easy walk to everything. Will come back.
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Carolyn,Thank you for choosing to stay with us at Midnight Hotel and for taking the time to rate our hotel and your stay. We appreciate your feedback as it is always lovely to hear.We look forward to welcoming you back to our hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Mike,Thank you for choosing to stay with us at Midnight Hotel and for taking the time to rate our hotel and your stay.We look forward to welcoming you back to our hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 7 Sep 2024
Great location, easy walking distance to town and the tram at the door.
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Marie,Thank you for choosing to stay with us at Midnight Hotel and for taking the time to rate our hotel and your stay. We appreciate your feedback as it is always lovely to hear.We look forward to welcoming you back to our hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 25 Aug 2024
Room was comfortable and clean.
Comment from Hotel Management
24 Oct 2024 by Ben S, Hotel Management
Dear Robyn,Thank you for choosing to stay with us at Midnight Hotel and for taking the time to rate our hotel and your stay.We look forward to welcoming you back to our hotel soon!Warm regardsBenjamin SimonsFront Office Manager
by A verified traveler
Posted 24 Aug 2024
Quiet dark rooms
