Ratings based on 963 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
After three years of going to the Mercure 3-5 times a year I finally met a grouchy desk person. Who didnt understand I couldnt get your new onlne site to work so I used expedia. This ruffled her feathers. So they gave me the kingbed Rm 410 with the heate system kicking on every hour. I lost my card for 2024 or never got it and I was promoted to Gold when booking into Accor's Surfers Hotel 4 weeks before.
After 18 years (with a short divorce break) of staying in ACCOR Hotels across NSW ACT and Qld I had a person question my Gold membership. Yet when I stayed at the Fairmont in Katoomba, Serena at the desk downloaded the APP for ACCor on My phone. Showing my Gold Status. I was humbly perplexed by the receptionist at Mercure Canberra. Oh well bad day, I guess. Walter
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
4 Aug 2024 by Lukas Wilfling, Hotel Management
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 1 Aug 2024
Very clean rooms
Comment from Hotel Management
2 Aug 2024 by Lukas Wilfling, Hotel Management
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our Housekeeping Crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 26 Jul 2024
Very nice split level room and great buffet breakfast.
Comment from Hotel Management
28 Jul 2024 by Lukas Wilfling, Hotel Management
Dear Nina,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our breakfast crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Lukas Wilfling, Hotel Management
Dear Danielle,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Needs a refurb, but ok for the price.
Comment from Hotel Management
1 Jul 2024 by Lukas Wilfling, Hotel Management
Dear Eddie,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 24 Jun 2024 on Wotif
Comment from Hotel Management
26 Jun 2024 by Lukas Wilfling, Hotel Management
Dear Ian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 22 Jun 2024 on Wotif
The hotel was clean, parking was easy and close to the City centre and war memorial.
Comment from Hotel Management
24 Jun 2024 by Lukas Wilfling, Hotel Management
Dear Jane,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Lukas Wilfling, Hotel Management
Dear Ricky,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 15 Jun 2024 on Wotif
Amazing customer service.
Staff were very nice, they charge for parking but worth the extra $15. Room windows were super dirty but my room didn’t have a view so wasn’t a issue
Comment from Hotel Management
16 Jun 2024 by Lukas Wilfling, Hotel Management
Dear Joel,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies about the windows and please rest assured that I will follow up with our housekeeping team to ensure we pay more attention to our windows.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
