Ratings based on 518 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from BETHESDA
Posted 29 Dec 2024
Staff was superb! Always friendly
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler from WESTFIELD
Posted 27 Dec 2024
A wonderful adaptative reuse building.
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler
Posted 26 Dec 2024
Beautiful comfortable hotel with top notch and very attentive staff. Sadly our experience was rather poor due to no hot water in the shower and a mix up with breakfast (was served cold and in a to-go box after a 40-minute wait; food was disappointing too, no flavours). Their restaurant doesn’t accommodate any dietary restrictions, so not able to get a vegetarian/vegan meal. Disappointing for a 5-star property.
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
We apologize for the inconveniences experienced during your stay. We hope to see you again in the future.
by A verified traveler
Posted 25 Dec 2024
The hotel, service and staff was what one might expect of a five star hotel. Many if not most five star hotels in NYC are not even comparable. Staff is sincerely nice and help you everyday, not only on the day you check in. Hotel locations is perfect as well, right in the center with many restaurants around that might be reached by foot within 1-10 min. Do try the roof top bar, the view is to “kill” for.
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback. We hope to see you again soon.
by A verified traveler
Posted 20 Dec 2024
Perfect hotel! Love the roof top view
Comment from Hotel Management
29 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler
Posted 16 Dec 2024
The fireplaces were awesome!
Comment from Hotel Management
18 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler from BURKE
Posted 12 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again soon.
by A verified traveler from Castle Rock
Posted 3 Dec 2024
Very comfortable and modern.
Comment from Hotel Management
8 Dec 2024 by Amanda, Hotel Management
Thank you for your feedback! We hope to see you again
