Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Mercedes, Hotel Management
Thank you for your recent stay with us, Gary and we hope to see you again soon
by A verified traveler
Posted 22 Nov 2024
I automatically make by reservation with this hotel. I do not shop for a better price.
Comment from Hotel Management
27 Nov 2024 by Mercedes, Hotel Management
Thank you, Susan for your loyalty. Come back to see us again.
by A verified traveler
Posted 17 Nov 2024
Clean
Comment from Hotel Management
27 Nov 2024 by Mercedes, Hotel Management
Thanks for the review, Richard. We hope you enjoyed your recent visit.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Mercedes, Hotel Management
Hello, BINH Doan. Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 4 Nov 2024
Good place and smell good.
Comment from Hotel Management
13 Nov 2024 by Mercedes, Hotel Management
Hello Erica, Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 31 Oct 2024
When we arrived at the hotel the room they had for us was a single room with just a king bed. I made reservations for a king bed and pull out sofa since there were three adults staying in the same room. My reservation was prepaid, in order to get a room with 2 queen bed, they had to cancel my original reservation with no refund and make a new one charging me a higher rate. It took a lot of back and forth with t g e staff, ubtil they call a supervisir who okayed the change without charging me again. Somehow a room with a pull out sofa magically appeared. Pull out sofa was extremely uncomfortable. This is the third time that i have reservations problems with this hotel chain. It will be the last.
Comment from Hotel Management
2 Nov 2024 by Mercedes, Hotel Management
Hello Dolores, we apologize for any inconvenience this may have caused. We can't seem to find your reservation. if you don't mind contacting us so we can look further into this for you. thank you for staying with us.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Kim, Hotel Management
Thank you for staying with us, Sharon!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Mercedes, Hotel Management
Hello Grace, Thank you for choosing our property! Hope to see you again in the near future!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Mercedes, Hotel Management
Hello Salome, Thank you for staying with us. We hope you give us another chance to make up that 1 you gave us. We strive to do our best and make sure our guest leave with the best experience.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Kim, Hotel Management
Thank you, Samantha!
