Ratings based on 632 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Madeleine O'Sullivan General Manager, Hotel Management
Dear Ed,We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Madeleine O'SullivanGeneral Manager
by A verified traveler
Posted 29 Aug 2024
Great property but restaurant was closed the whole time we were there. So - no coffee, no drinks, no meals etc
Comment from Hotel Management
3 Sep 2024 by Chen, Hotel Management
Dear John, We very much and appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel has no restaurant operated under Chen. however, there are plenty options for Food and Beverage within walking distance from the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Madaleine O'SullivanGeneral Manager
by A verified traveler
Posted 15 Aug 2024
Good
Comment from Hotel Management
21 Aug 2024 by Madeleine, Hotel Management
Dear Shadreck, Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 21 Jul 2024
Easy to get around. Not clean.
Comment from Hotel Management
23 Jul 2024 by Madeleine, Hotel Management
Dear Yik, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 17 Jul 2024
Not bad, room is pretty large and quiet
Comment from Hotel Management
19 Jul 2024 by Madeleine, Hotel Management
Dear Bowen, Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back again soon. Sincerely,
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
3 Jul 2024 by Madeleine, Hotel Management
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 14 Jun 2024 on Wotif
The staff are exceptional
Comment from Hotel Management
17 Jun 2024 by Madeleine O'Sullivan, Hotel Management
Dear Tanya,We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Madeleine O'SullivanGeneral Manager
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
14 Jun 2024 by Madeleine O'Sullivan , Hotel Management
Dear Lili,Thank you for taking the time to tell us about your experience at the Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan General Manager
by A verified traveler
Posted 29 May 2024 on Hotels
Staff amazingly helpful knowledgeable and friendly
Comment from Hotel Management
31 May 2024 by The Chen Team, Hotel Management
Hi Glenda, Thank you for the lovely feedback and enjoyed your stay at The Chen. hoping to see you soon again.
by A verified traveler
Posted 19 May 2024
Great cozy place to stay. Definitely recommended
Comment from Hotel Management
23 May 2024 by Madeleine O' Sullivan, Hotel Management
Dear Maksud, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O' Sullivan General Manager
