Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The reason we booked a hotel rather than stay with family was to have a quiet place for my daughter to nap. For 90 minutes during her nap time the staff were testing the fire alarm and knocking on doors to hear the alarm. Not very restful.
Comment from Hotel Management
29 Nov 2024 by Mellisa, Hotel Management
Dear Katherine, On behalf of the entire hotel team, we want to apologize for the negative experiences you encountered.Your feedback has been shared with the General Manager.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Mellisa, Hotel Management
Dear Lance, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 20 Nov 2024
Very welcoming staff at the front desk!
Comment from Hotel Management
21 Nov 2024 by Mellisa, Hotel Management
Dear Joyce, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 11 Nov 2024
Prompt service!
Comment from Hotel Management
11 Nov 2024 by Mellisa, Hotel Management
Dear Joyce, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 7 Nov 2024
The arrival was short and sweet with a information card being provided rather than any actual conversation. With basic things like breakfast not being informed. The room was a mission away from the lobby. The breakfast area was over run by a group of kids, so I sat in the bar area which was connected to the restaurant and an employee told me that section was closed. So much for having a peaceful breakfast. The room was not soundproof as noise could be heard from the parking area. But to top it off, as I was about to leave at 12:00pm the check-out time. I had a "room check" completed, my luggage was clearly visible as packed in the room and all I needed to do was put on my coat. Yet an employee knocked on my door to check I was leaving and when I left the room 60 seconds later the same employee was stood outside of my room. Talk about making someone feel that they have outstayed their welcome. So much for being a gold member right?
Comment from Hotel Management
7 Nov 2024 by Mellisa , Hotel Management
Dear James, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler from Edmonton
Posted 1 Nov 2024
Easy access to Stoney Trail...clean and quiet.
Comment from Hotel Management
1 Nov 2024 by MELLISA, Hotel Management
Dear Ute, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 26 Oct 2024
Staff were awesome, super friendly.
Comment from Hotel Management
29 Oct 2024 by Mellisa, Hotel Management
Dear Paul, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 25 Oct 2024
I expected better quality, both food and room. At $230 when I could book a hotel room right beside for $120 The “suite” looked more like a cheap ski rental room, chipped cheap furniture etc we went for buffet breakfast but left when we saw the food
Comment from Hotel Management
29 Oct 2024 by Mellisa, Hotel Management
Dear Sjor, Thank you for taking the time to let us know about your experience while staying with us.We have shared your feedback with the leadership team and General Manager.Once again, we appreciate you taking the time to share your feedback.
by A verified traveler
Posted 20 Oct 2024
Friendly, exceptional service. Quiet. Rooms are very clean. I would especially like to thank Melissa for the exceptional care and thoughtfulness. I highly recommend the Four Points. The restaurent in the hotel also has excellent service. Large menu and the food is well done and very tasty. Very affordable.
Comment from Hotel Management
21 Oct 2024 by Mellisa, Hotel Management
Dear Deborah, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Chestermere
Posted 14 Oct 2024
Everything was great
Comment from Hotel Management
15 Oct 2024 by Mellisa, Hotel Management
Dear Cory, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
