Ratings based on 375 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
I don't like the fact that they charge for everything from towel even tissue. Then they knock on the door and wake you up way before 11am something in the middle of the night asking me if I'm checking out when they policy says check out not untill 11@.
Comment from Hotel Management
12 Nov 2024 by J, Hotel Management
The charges for linen and toiletries are outlined in the Policies of the hotel. This is your 2nd review stating your concerns, however company policy and procedures were abided.
by A verified traveler
Posted 8 Nov 2024
I don't like the fact they charge for everything from tissue to towels. When the room cost to much anyway
Comment from Hotel Management
8 Nov 2024 by J, Hotel Management
The amenities and linen package details are in the property details and part of all Select Suites locations.
by A verified traveler
Posted 7 Oct 2024
Lots of people traffic. People coming in and out. Very noisy. Right up against the highway. You'll get no sleep.
Comment from Hotel Management
8 Oct 2024 by Hotel Management, Hotel Management
Dear Chad, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 22 Sep 2024
I didn't like anything there. My room had a bad order.
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Donald,Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room, as this is not the experience we strive to provide. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short. We take your concerns seriously and will investigate this matter to ensure it is addressed promptly. Your insights are invaluable as we work to improve our services and facilities. We truly hope you will consider giving us another chance to provide you with a more enjoyable stay. Thank you for bringing these issues to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
Very clean rooms
Comment from Hotel Management
23 Sep 2024 by Jamie GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 28 Aug 2024 on Hotels
Only there for a night was supposed to be a queen bed room had a full size bed in it
Comment from Hotel Management
28 Aug 2024 by Hotel Management , Hotel Management
Dear Regina, Thank you for your feedback. We apologize for the mix-up with the bed size in your room. This is not the experience we aim to provide, and we will review our room assignments to prevent similar issues in the future. We’re sorry for any inconvenience this caused during your stay. We appreciate your understanding and hope you might consider staying with us again. Thank you, and we look forward to welcoming you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Showed up and they said they didn’t have a room
Posted 20 Apr 2024 on HotelsWe showed up about 6:15p.m. and they said there was no room available and they couldn’t give me a refund and hotels.com would have to. Hotels.com has been no help so far
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024 on Hotels
by A verified traveler
No frills, extended stay environment.
Posted 9 Apr 2024 on HotelsThe staff was super friendly, but had slim presence as they’re a one-man-show so to speak.. thus did everything. Towel exchange charge applies, $2 for two towels for two guests. No front desk attendant, employees or security onsite after 10PM and cleaning is only available by request and after the 4th day of your stay. Be prepared, bring everything.
Comment from Hotel Management
10 Apr 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback and for recognizing our friendly staff. We apologize for any inconvenience caused by our limited staffing and service offerings. Your comments are important, and we will review them internally to improve our operations and guest experience. We appreciate your understanding and hope to address these concerns to enhance future stays.Sincerely,Hotel Management
