Ratings based on 101 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Nice staff, TV worked. Location great. Decor is very old fashioned making the rooms look very run down. Pool is run down. Walls paper thin and could hear night life through windows. Beds basic so not comfortable (pillows and quilt very thin) - all leading to a bad night sleep. Served it’s purpose to some degree, but not very comfortable. Chosen because cheapest I found in that location so worth the money if cheap. Wouldn’t use again.
Comment from Hotel Management
15 Nov 2024 by Trouville Team, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our friendly staff, the functionality of the TV, and our convenient location.We’re sorry to learn that aspects of your stay did not meet your expectations. Your comments regarding the décor, pool condition, and room comfort have been noted, and we are actively reviewing areas where improvements can be made. We’re also sorry to hear about the noise disturbances and will consider ways to enhance soundproofing to ensure a more restful experience for our guests.While we’re glad you found value in our pricing and location, we regret that we fell short in providing a more comfortable stay. We appreciate your candid feedback, as it helps us identify areas for growth, and we do hope you’ll reconsider and give us another opportunity in the future.Best regards,Team Trouville
by A verified traveler
Posted 12 Nov 2024
Overall good experience and nice looking/good facilities. However our room was not completely clean. There were orange stains on the duvet and pillows (on the covers as well as the actual pillows) and red on the sheets, stains on carpet and dirty windows and windowsill which when condensated had orange drips coming down. Only other annoyance was trying to enter the hotel later at night, we had to wait 15 mins for someone to let us in when supposed to be 24hr service. Other than that nice stay and close to shops, restaurants and beach so very convenient for the price.
Comment from Hotel Management
12 Nov 2024 by Reception Team , Hotel Management
Dear Jessica,Thank you for your feedback. We're glad to hear you enjoyed the location, facilities, and overall experience. However, we're very sorry to learn that your room cleanliness didn't meet expectations, and that accessing the hotel at night was inconvenient. Your comfort and satisfaction are important to us, and we’ll ensure our housekeeping team addresses these issues promptly to prevent similar situations in the future. We'll also review our night entry procedures to improve guest access during late hours. We appreciate your comments and hope to welcome you back with a flawless experience next time!
by A verified traveler
Posted 7 Nov 2024
The oldest dirtiest curtains, thread bare carpet, old mattress.
Old battered decor.
Old worn out furniture.
Clean bathroom, and clean bed linen.
The lady on reception was great, efficient and welcoming
I paid a budget price, so it is what it is, not complaining
Comment from Hotel Management
8 Nov 2024 by Reception Team, Hotel Management
Dear Ashley,"Thank you for taking the time to provide your feedback. We’re glad to hear that our reception team made you feel welcome and that you found the bathroom and bed linen clean and comfortable. However, we’re sorry that some aspects of the room, including the curtains, carpet, and furniture, did not meet your expectations. While we do strive to offer quality and value at a budget-friendly price, we recognize the importance of a fresh, well-maintained atmosphere and appreciate your honest observations.Please know that your feedback has been shared with our team as we plan future updates and improvements. Thank you again for staying with us, and we hope to provide a more enjoyable experience should you decide to visit us again."Best RegardsReception Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Reception Team , Hotel Management
We appreciate you taking the time to review us and provide valuable feedback. We’re happy that parts of your experience were positive, but it’s clear that we missed the mark in other areas. Your comments will help us as we strive to improve every detail for our guests. If there’s anything specific you’d like to discuss, please feel free to reach out. We hope to have another opportunity to exceed your expectations on a future visit!
by A verified traveler
Posted 2 Nov 2024
Freezing cold floor unsafe
Comment from Hotel Management
3 Nov 2024 by Reception Team, Hotel Management
Thank you for sharing your feedback with us. We’re sorry to hear that the floor felt uncomfortably cold during your visit, and we apologize for any inconvenience this caused. Ensuring a comfortable and safe environment for our guests is very important to us, and your feedback will help us address this issue. We are currently exploring options to improve temperature regulation and safety measures for our flooring. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a warmer and more enjoyable experience in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Reception Team , Hotel Management
Thank you for taking the time to leave a review. We appreciate your honest feedback and are sorry to hear that your experience with us didn't fully meet your expectations. We’re always striving to improve, so if there’s something specific that could have made your experience better, we’d love to hear about it. Please feel free to reach out to us directly; we’re here to help and want to make things right. Thanks again for sharing your thoughts with us!
by A verified traveler
Posted 1 Nov 2024
Fire door not working properly
No radiator came on, so used electric heater
Bathroom door difficult to open/close
Mushrooms awful, crinckled and tough
Paper cups in rooms for coffee
Nice clean beds
Comment from Hotel Management
2 Nov 2024 by Reception Team , Hotel Management
Thank you for your feedback; we really appreciate you sharing these details so we can make improvements. I’m sorry to hear about the issues you encountered with the fire door, radiator, and bathroom door. Rest assured, we’re addressing these maintenance items to ensure a smoother experience for future guests.We’re also sorry the mushrooms didn't meet your expectations. Your feedback helps us review our menu options for quality and consistency. Additionally, we’re in the process of reviewing our room amenities and will certainly consider adding ceramic coffee cups for a more enjoyable experience.On a positive note, we're glad you found the beds clean and comfortable. Thank you again for your valuable insights, and we hope to have the opportunity to provide you with a better experience in the future. Safe travels!
by A verified traveler
Posted 30 Oct 2024
Room very poor. No lock on room windows no locks on door. Floors everything was very poor. Breakfast room no lights! Lights wasn’t working. I have to pay car park 12 pounds xtra parking in hotel park? I was expecting as a hotel customer free parking. I will never use this hotel ever again. Not happy at all
Comment from Hotel Management
31 Oct 2024 by Reception Team, Hotel Management
Dear Fatih,Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay fell short of your expectations and that you encountered issues with room security, lighting, and our parking policy.Please rest assured that we take your feedback very seriously. Safety and comfort are top priorities for us, and we regret that the room and facilities did not meet our usual standards during your visit. I have addressed your concerns with our team to ensure that corrective measures are taken, especially regarding room security and maintenance.Regarding parking, please note that any guests who book through third-party sites are required to pay for parking, as it is not included in those bookings. We apologize for any inconvenience this may have caused and strive to make this information clear at booking and check-in.Your feedback is invaluable as we work to enhance our guests' experience, and we hope you might consider giving us another chance in the future. Please feel free to reach out directly if there’s anything more we can do to address your concerns.Best RegardsReception Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Reception Team , Hotel Management
Thank you for taking the time to share your feedback with us. We’re glad to hear that there were aspects of your experience that you appreciated, but we’re also genuinely sorry to learn that we didn’t fully meet your expectations. Your feedback is incredibly valuable to us as it helps identify areas where we can improve.We hope to have the opportunity to serve you again and provide a better experience next time!
by A verified traveler
Posted 21 Oct 2024
Wonderful place, friendly staff
Comment from Hotel Management
22 Oct 2024 by Reception Team, Hotel Management
Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience at Trouville Hotel. We look forward welcoming you again soon.
