Ratings based on 480 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Need to go to hotel next door to have the swimming and gyms
Comment from Hotel Management
4 Nov 2024 by Team Ocean Beach, Hotel Management
Dear Raquel Oceana hotels offer both indoor and outdoor leisure facilities, including swimming pools and gyms. The Suncliff hotel, next door to the Ocean Bach and Spa, hosts a heated indoor pool and cardio gym, we apologise for any inconvenience this has caused.
by A verified traveler
Posted 28 Oct 2024
Worth the price you pay
Comment from Hotel Management
28 Oct 2024 by Team Ocean Beach, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 24 Oct 2024
Convenient enough wth spacious room. Property is in need of modernisation, not good value for oney. Great staff though.
Comment from Hotel Management
25 Oct 2024 by Ocean Beach Hotel, Hotel Management
Hello,Thank you so much for your feedback, we really appreciate you taking time to let us know about your recent stay with us. We are delighted to know that you are pleased with our staff and the facilities. We understand your thoughts on our property's style, and we’re committed to enhancing our facilities to provide a more modern experience. Looking forward to seize the chance of being your hospitality partner for your future visits to Bournemouth,Best Regards,The Ocean Beach Team.
by A verified traveler
Posted 13 Oct 2024
I only stayed for about an hour before checking back out again. Hotel didn’t think it necessary to let a single woman staying alone know that there was a big wedding at the venue. The noise was ridiculous and had I even wanted to eat in the restaurant, I wouldn’t have been able to as it was full of rowdy wedding guests at the bar. My room backed onto the bar and was next to the ladies cloakroom. When I approached reception to ask why I wasn’t made aware of this, I was greeted with a very rude man who just pointed to a sign in the foyer warning people there would be noise that night. Not sure how I was meant to read that before my arrival, but hey ho. He was so rude that I walked out in tears and had to check into another hotel. The whole experience was horrendous. The numerous wedding guests also made it impossible to park in the hotel car park so I had to pay extra for parking (which was also wasted as I left).
Comment from Hotel Management
17 Oct 2024 by Ocean Beach Hotel, Hotel Management
Hello Amy,Thank you for sharing your feedback regarding your recent stay with us. We are deeply sorry to hear about your inconvenience with the noise from the wedding and the lack of communication about the event prior to your arrival. We understand how distressing this must have been.We also apologize for the rude interaction you had with our staff. This behavior is unacceptable, and we will address it with our team to ensure all guests are treated with the utmost respect and care.We regret the inconvenience you experienced with parking and understand how frustrating this situation was. Your experience does not reflect our commitment to guest satisfaction, and we are taking steps to improve our communication and service.We appreciate your feedback and hope you will consider staying with us again in the future for a better experience.Kind regards,The Ocean Beach Team.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
17 Oct 2024 by Ocean Beach Hotel, Hotel Management
Hello,Thank you so much for your wonderful review. We are glad that you enjoyed your stay with us. We hope that you have thoroughly enjoyed our hospitable services and facilities. We would love to be a part of your hospitality support in the near future. Thank you for choosing Ocean Beach Hotel.Best regards,Ocean beach Team.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Ocean Beach Team, Hotel Management
Thank you for taking the time to rate your stay with us.
by A verified traveler
Posted 19 Aug 2024
While sleeping could hear people above walking around. Doors banging and people entering my room.
Comment from Hotel Management
19 Aug 2024 by Ocean Beach Team, Hotel Management
Thank you for sharing your feedback.We sincerely apologise for the disturbances you experienced during your stay. We understand how important a peaceful night's sleep is, and we are sorry for the inconvenience caused by noise from other guests and doors banging.Regarding the issue of people entering your room, this is a serious concern and we will be investigating it immediately. Our guests' safety and privacy are of utmost importance to us, and we will take the necessary steps to ensure this does not happen again.We are working on improving our soundproofing measures and ensuring better communication about the importance of keeping noise to a minimum, especially during night hours.If you have any further concerns or need assistance, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to provide you with a more pleasant experience in the future.Best regards,
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Ocean Beach Team, Hotel Management
Thank you for taking the time to rate your stay with us.
by A verified traveler
Shocking
Posted 14 Aug 2024 on HotelsHotel is extremely old and in need of maintenance. We were on fourth floor, water pressure was extremely low for shower. No air conditioning and extremely hot in room. Room doesn’t have any fridge also. Carpets dirty and old. We found thick hair all over, toilet was dirty. Lift was extremely old and slow. Window is crushed still no double glazed window… overall shocking for a UK hotel. Maybe you could call it motel.
Comment from Hotel Management
14 Aug 2024 by Ocean Beach Team, Hotel Management
Thank you for taking the time to provide your feedback regarding your recent stay. We sincerely apologise for the issues you encountered during your visit.We understand your concerns about the age and condition of the hotel. We are actively working on various maintenance projects to address these issues, including upgrading the water pressure on higher floors and improving the overall condition of our rooms and facilities.We apologise for the lack of air conditioning and fridge in your room. Fans are available upon request, and we would have been happy to provide one to help alleviate the heat. The cleanliness issues you experienced are unacceptable, and we have addressed these concerns with our housekeeping team to ensure this does not happen again. We appreciate your patience as we work through these improvements.Regarding the lift and window, we understand your frustration. Please know that we are aware of these problems and are in the process of updating our facilities to enhance the guest experience.Once again, we apologise for the inconveniences you faced and thank you for bringing these matters to our attention. We hope you will give us another chance in the future to provide a more pleasant stay.Best regards,
by A verified traveler
Bournemouth great location reasonable price
Posted 14 Aug 2024 on HotelsExcellent location on beach. Dinner service surprisingly nice. Room good, en suite very tired, but clean. Hubby couldn’t stand up in shower/bath combo as ceiling so low. Leaky window to front - reported it on check out and hotel seemed keen to get that fixed asap. Hotel had parking but had to pay hotel extra £12 for it. thought that was a bit cheeky when you could park on street easily and pay/display same amount. Fine for couple nights.
Comment from Hotel Management
14 Aug 2024 by Ocean Beach Team, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our excellent beachfront location and found our dinner service to be surprisingly nice.We appreciate your comments about the room and en suite. While we're glad to hear it was clean, we acknowledge the need for updates. Your husband's experience with the low ceiling in the shower/bath combo is certainly noted, and we apologise for any inconvenience this caused.Thank you for reporting the leaky window; we take such issues seriously and will address it promptly.Regarding the parking fee, we understand your perspective. The parking charges help us maintain our facilities, but we will review this to ensure our guests feel they receive good value.We hope to have the pleasure of welcoming you back for another stay.Best regards,
