Ratings based on 971 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Easy parking, nice staff and reception. Room Hilton standard.
Breakfast was very limited and poor for a 'Hilton' Breakfast as expected. I was let down, having stayed here a few years ago, it had declined. The Level8 bar again looks nothing like the promotional videos and photos, it felt unloved, basic and not inviting at all, despite the very expensive cocktails at £13.50 each, I would expect a more luxurious bar and seating area. There is also no bar food served.
Downstairs there is a small bar and main restaurant with very limited and expensive vegetarian options so I didn't bother and ordered uber eats.
Overall it was ok, room was very clean but I just felt like this Hilton had become an elevated premier inn. Which is really sad. Ill save up a bit more next time and stay at true 4*5* hotel.
Comment from Hotel Management
30 Dec 2024 by Liv, Hotel Management
Dear Maya,Thank you for sharing your detailed feedback. We’re pleased to hear you found the parking easy and enjoyed the friendly staff, reception, and clean rooms.We’re truly sorry to hear that other aspects of your stay didn’t meet your expectations. Your comments about the breakfast selection, Level8 bar, and dining options are very valuable, and we’ll be sure to share them with our team for review and improvement.We always strive to deliver a high-quality experience, and it’s disappointing to hear we fell short during your visit. We hope to have the opportunity to welcome you back in the future for a much improved stay. Kind Regards, Hilton Bournemouth
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by James , Hotel Management
Thanks for the review
by A verified traveler
Posted 23 Dec 2024
Absolutely loved it here only let down is price of parking.
Comment from Hotel Management
30 Dec 2024 by Liv, Hotel Management
Dear Bethany, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We understand your concerns about the parking costs. While parking is managed by a third-party provider, we appreciate your feedback and aim to share this with them.We hope this didn't take away from your overall experience, and we'd be delighted to welcome you back again soon! Kind Regards, Hilton Bournemouth
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
21 Dec 2024 by James , Hotel Management
Thank you the great star rating!
by A verified traveler
Posted 14 Dec 2024
2 night stay, room wasn't made up despite our request. just made the bed, but didn't service bathroom, loo paper, etc
or replenish milk/tea.
Comment from Hotel Management
16 Dec 2024 by James , Hotel Management
Dear martin, thank you for your feedback and please accept our apologise that your room wasn't serviced during your stay. This will be followed up and addressed with the team.
by A verified traveler
Posted 2 Dec 2024
Great place with good access to the beach and local good spots.
Comment from Hotel Management
5 Dec 2024 by James , Hotel Management
Thank you for the feedback, we are all pleased you found the place great with good access to local spots.
by A verified traveler
Posted 24 Nov 2024
Severely understaffed. Breakfast was poor - poor quality sausage, bacon and eggs. Bread wasn't fresh on second morning. ID for lift to room one night as room was on same level as bar. Poor selection of drink on ground floor bar.
Comment from Hotel Management
29 Nov 2024 by Liv, Hotel Management
Dear Raymond, Thank you for your feedback. I’m sorry to hear about the issues with breakfast, bar selection, and staffing. Your concerns have been noted, and we’ll work on improving these areas. We also apologize for any inconvenience with lift access.We appreciate your comments and hope to provide a better experience in the future.Kind Regards, Hilton Bournemouth
by A verified traveler
Posted 18 Nov 2024
The hotel was within walking distance of restaurants, the pier and beach.
Comment from Hotel Management
29 Nov 2024 by Liv, Hotel Management
Dear Denise, Thank you for your feedback. We are so glad you enjoyed your stay. We look forward to welcoming you back soon. Kind Regards, Hilton Bournemouth
by A verified traveler
Posted 16 Nov 2024
Walking distance to the beach and right in the heart of city centre. Alot of amenities nearby.
Comment from Hotel Management
29 Nov 2024 by Liv, Hotel Management
Dear Vincent,Thank you for your feedback. We're glad you appreciated our central location, close to the beach and surrounded by many amenities. We hope to welcome you back soon!Kind Regards, Hilton Bournemouth
by A verified traveler from Milton Keynes
Posted 13 Nov 2024
Stayed on 5th floor - king room. Back of desk chair was broken - replaced promptly. Shower head was loose - also fixed quickly. Cleaning staff should look out for faulty items in room and work with maintenance team to resolve before guests notice. Tasty breakfast, but fruit not fresh enough. Coffee from machine very bitter.
Large free to use gym with modern equipment - well done! Only aircon too cold (temp 13.5) and music super loud. Fantastic indoor swimming pool - special lane for swimmers.
Parking is in building next door. Parking should be free, as rooms are rather pricy. Reception staff should be much clearer with parking instructions. Tip - give your reg no. to receptionist when checking in.
Room cleaned daily - fairly good standard. Towels regularly changed. Restaurant tables not cleaned very well. Backs of some chairs dirty. External restaurant windows needed cleaning. Restaurant staff uniforms should also always be clean & presentable! Restaurant staff should generally smile more, be friendlier and not look so sad & miserable at times. There was an exception - a young man name Kian Cross had incredibly good customer service. He was friendly, helpful, dressed smartly, was well presented and spoke very well. The Hilton should certainly look after staff of such calibre.
If truth be told, we felt that with the name & reputation of the Hilton, the hotel is not displaying 4 star quality. Perhaps it's 3.5 star right now. All in all, however, it was a good stay.
Comment from Hotel Management
15 Nov 2024 by Liv, Hotel Management
Dear Darren, Thank you for taking the time to share your detailed review. We're pleased to hear that you enjoyed our gym, indoor pool, and Kian’s outstanding customer service. We'll be sure to recognize him for his excellent work.We apologize for the maintenance issues you encountered in your room and appreciate your patience as our team promptly resolved them. Your feedback on room inspections, breakfast quality, and parking information is invaluable, and we'll be addressing these concerns with our teams. Your comments will help us enhance our services, and we hope to exceed your expectations during your next stay.Kind Regards, Hilton Bournemouth
