Ratings based on 978 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
7 Dec 2024 by General Manager, Hotel Management
Hello Cenk Great to hear that you had a fantastic stay and enjoyed all aspects of it.I hope we can welcome you back again soon.Kind Regards,General Manager
by A verified traveler
Posted 29 Nov 2024
Lovely clean rooms. Nice cosy bar and restaurant setting. The only negative comment would be the breakfast which was not of good quality and not much warm alternatives for a vegetarian.
Comment from Hotel Management
7 Dec 2024 by General Manager, Hotel Management
Hello Helen ,Thank you for taking the time to post your comments.Is good to see in general you had a great stay and that you enjoyed our new refurbished West Cliff Bar and Grill.I am indeed sorry that breakfast was not to our usually high standard and i will speak to the kitchen team. We hope to welcome you back in the new yearKind RegardsGeneral Manager
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Facilities are good, e.g.small pool for children’s clean and warm, restaurant well furnished.
Less impressed with customer service, some staff great but equally a number unhelpful/ unfriendly / abrupt when compared to other local hotels.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hello Owen Thank you for taking the time to give your feedback.Despite what marred your stay its good to see that overall you had an enjoyable stay.I apologise regarding the sentiment of some team members and this is disappointing and myself and the team hold ourselves to higher standards of customer service.I hope these issues that marred your stay would not deter you from using the hotel in the future and we can welcome you back. Kind Regards.General Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Hello Nick,I am indeed sorry that you have had an allergic reaction on your arms.You were contacted by myself on the 26th November after we had done a full investigation which I was able to confirm that it was not bedbugs.I did on the call give you all the reason why it was not and as i said at the time there was none of the tell tale signs of bedbugs.As you state you had itching red arms these were the only symptoms and here were no bite marks.I also explained that we have had no other incidents with your symptoms either staying in the hotel or that bedroom. I wish you a speedy recovery and hope that irritation on your arms has subsidedKind Regards,General Manager
by A verified traveler
Posted 30 Oct 2024
clean rooms, good breakfast
by A verified traveler
Posted 24 Oct 2024
Not enough disabled parking places.
Oct 24 - no heating in rooms.
No hot water Oct 24 - AM
by A verified traveler
Posted 23 Oct 2024
The location is good, however, the onsite parking is expensive and awkward to use.
I requested a room away from road noise. Room 91 is on the 4th floor and exposed to traffic on the carriageway adjacent to the property. The room was well appointed. With ample heat, however flies were unsettling. The onclusive breakfast was poor. All staff were lovely - however it was a dissapointing stay.
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 19 Oct 2024
It had everything we needed with helpful staff.Thank you for a great time
