Ratings based on 348 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2020 on Hotels
by A verified traveler
Moved to the Cottonwood Hotel - Ocean View closed
Posted 17 Dec 2019 on HotelsI was advised by staff at the Cottonwood Boutique Hotel that their sister hotel, the Ocean View Hotel was closed due to maintenance. So I can not give you feedback for that stay. However, I was given a room at the Cottonwood Boutique Hotel instead. Normally when I stay at the Cottonwood Hotel it is for a break and I always book the ocean view room. I had stayed on the Friday and Saturday I was put in a small double at the back of the building, so decided to book a double at the Ocean View for Sunday night because their doubles are bigger and the cost was a little less. So after finding out that the Ocean View was closed, I was upgraded from a double to ocean view twin room. The staff and management at the Cottonwood Boutique Hotel are always smiling, warm and welcoming and go the extra mile with service. I really appreciate that and always look forward to my stay.
by A verified traveler
Posted 20 Nov 2019 on Hotels
Didn't stay in the Ocean view as we were up graded to the cottonwood boutique which is right next door and owned by the same people but all the same very nice stay and friendly staff.
Comment from Hotel Management
7 Dec 2019 by Reception Team, Hotel Management
Hi there , Thank you very much for your lovely words and taking the time to give us a review. Our customers are very important to us. We are looking forward to welcoming you back again!!
by A verified traveler
Posted 7 Oct 2019
Buffet breakfast was good. There was No hair dryer .
Comment from Hotel Management
12 Oct 2019 by The Ocean View Hotel, Reception team, Hotel Management
Dear Guest! Thank you for your review. It's highly appreciated. Our costumers are very important for us. Referring to the hair dryer, we apologize that we didn't provide you with one in your room but I would also like to mention that we do have and normally we provide one to each room at the hotel. Apart from that we are very glad you had a good stay with us and we hope to see you soon again!
by A verified traveler
Posted 30 Sep 2019 on Hotels
Comment from Hotel Management
6 Oct 2019 by The Ocean View Hotel, Hotel Management
Thank you Samantha! We are very glad you had a good stay with us and we hope to see you soon again!
Kind Regards,
Reception team
by A verified traveler
Posted 21 Sep 2019
Good location and position, upgrading required.carpets & windows need attention.
Comment from Hotel Management
6 Oct 2019 by The Ocean View Hotel, Hotel Management
Dear Guest, thank you for your reply. We hope you had a great time. Regarding your comments to be improved, we will pass them to the correspondents departments. Thank you again and we hope to see you soon!
Kind Regards,
Reception team.
by A verified traveler
A satisfied Customer!
Posted 21 Sep 2019 on HotelsVery good!
Comment from Hotel Management
6 Oct 2019 by The Ocean View Hotel, Hotel Management
Thank you Mr. Walton! We are very glad you had a good stay with us and we hope to see you soon again!
Kind Regards,
Reception team
by A verified traveler
Posted 16 Sep 2019 on Hotels
Comment from Hotel Management
6 Oct 2019 by The Ocean View Hotel, Hotel Management
Dear Guest, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again!
Kind regards,
Reception team
by A verified traveler
Posted 15 Sep 2019 on Hotels
Barely saw any staff, vending machine empty, shower didn’t work (shower head too full limescale) other that that was ok. Was on beach front so had a good view. They said free parking but when we arrived had yo pay £10 a day (3days =£30) quite a bit extra on top of bill.
Comment from Hotel Management
12 Oct 2019 by The Ocean View Hotel, Hotel Management
Dear Guest, thank you for your honest review. Our customers are very important to us and is a pleasure for us to be able to accommodate you in our hotel! Thank you for the bathroom information, we will pass the comment to our maintenance team.Referring to the parking prices, I would like to say that our prices are in line with the market trend and it varies according to the season.I would also like to mention just for future reservations that when you make a reservation with any extra net the parking is not for free but when you make your reservation Directly with us the parking is FREE in our hotel.We are very sorry to hear that you didn’t enjoy your overall experience and that the hotel did not meet your expectations.
We really hope to see you again and one more time we apologize about any inconvenient !!
by A verified traveler
Posted 3 Sep 2019 on Hotels
Comment from Hotel Management
6 Oct 2019 by The Ocean View Hotel, Hotel Management
Dear Guest, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again!
Kind Regards,
Reception team
