Ratings based on 36 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2020
by A verified traveler
Posted 3 Aug 2019
Expedia said that check-in ended at 8pm, but in fact it is at 5pm except on Friday. Extremely complicated to receive the key of the room, which happened to be in a safe. The code for the safe was emailed by Expedia just a few hours before our arrival, while we were on the train with no access to our email. And on site we did not have a phone connection because of the proximity of the border with Spain. Luckily the weather was great!
by A verified traveler
Comfortable and well situated
Posted 3 Apr 2018 on HotelsThe apartment was perfect for our short family stay. The staff were welcoming upon arrival and set up a travel cot for us (€5 per night charge). Parking was available at €10 a night, however with ample parking across the street at Carrefour we didn't use it. The apartment's condition was clean & satisfactory, however it was starting to show some age - the cheap sofa has some rips in it and the walls some cracks & holes. However we slept well, were able to cook in the kitchen, and didn't hear the other rooms. The WiFi was perfect at 50Mbps. We'll definitely stay again should we need a place.
by A verified traveler from Exeter UK
Not an experience I would like to repeat.
Posted 16 Feb 2018
Pros: Nothing
Cons: Maybe someone on reception would be good, or at least let people know that the whole place is self service when they book.
Location: Skiing at La Molina about 20 minutes away was good for a couple of days.
Awful hotel/apartment in an awful place.
Hotel deserted when we arrived at about 5pm, after 15 minutes looking for someone to check us in to we found some keys on a little table with our name on. Found our room which was very disappointing - nasty plastic sofa / sofa bed that was so battered it was really uncomfortable to sit on. Couldn’t have a beer, glass of wine, cup of tea in the room as there was no kettle, bottle opener or corkscrew. Definitely no way you could make any hot food, as there was only one tiny saucepan just big enough for a boiled egg. Don’t know what the Spa was like as there was no one around to let us use it. Didn’t see a single member of hotel staff until we checked out, when some surly women handed us a bill. She didn’t enquire whether we had enjoyed our stay because I assume she really didn’t care. Bourg-Madame is a miserable little place, the neighbouring town of Puigcerda is actually quite charming though.
Recommended
for Getaway With Friendsby A verified traveler
Posted 12 Feb 2018 on Hotels
Comment from Hotel Management
11 Apr 2018 by RECEPCION, Hotel Management
Muchas gracias por su valoracion.
Hasta pronto!
by A verified traveler
Posted 24 Jun 2023 on Hotels
by A verified traveler
Posted 12 Jun 2023
El alojamiento y la comunicación con recepción muy bien, la decepción fue que nos decidimos por este ApartaHotel porque tenía SPA y justo en nuestra estancia estaba “Temporalmente CERRADO”, por lo que fue una decepción para nosotros. Estaría bien recibir una recompensa del hotel para poder volver otro dia y poder disfrutar del SPA. Repito: por el resto, todo muy correco: bien equipado, limpio, tranquilo, bien comunicado, aparcamiento cerca, personal muy bueno en recepción… etc
by A verified traveler
Posted 13 Feb 2023 on Hotels
by A verified traveler
Práctico sin excesos
Posted 31 Dec 2022 on HotelsCalidad precio ajustada. Limpieza poco exaustiva ( útiles de cocina sin limpiar). Algo ruidoso, se escucha vecinos, niños, perros.
by A verified traveler
Posted 27 Dec 2022 on Hotels
