Ratings based on 752 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
The lodge has an atmosphere, feels good to be here.
Comment from Hotel Management
4 Nov 2024 by Brookdale Lodge Management, Hotel Management
Dear Alexei,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the atmosphere of our lodge. Creating a welcoming and comfortable environment for our guests is our top priority, and it's rewarding to know we succeeded in making your stay enjoyable. We hope you take many happy memories with you and look forward to welcoming you back soon for another relaxing experience.Thank You,Brookdale Lodge Management
by A verified traveler
Posted 30 Oct 2024
the restaurant waiter/ cook was very good
Comment from Hotel Management
4 Nov 2024 by Brookdale Lodge Management, Hotel Management
Dear Robert,Thank you for your wonderful feedback! We're thrilled to hear that our restaurant staff made a positive impression during your visit. Our team works hard to provide excellent service and delicious meals, and it’s gratifying to know their efforts were appreciated. We hope to welcome you back soon for another delightful dining experience. Your satisfaction is our top priority!Thank You,Brookdale Lodge Management
by A verified traveler
Posted 15 Oct 2024
Location
Comment from Hotel Management
16 Oct 2024 by Brookdale Lodge Management, Hotel Management
Dear Michael,We are incredibly grateful that you took the time to leave us an All-Star review. We are glad to learn that you liked our location. We feel fortunate to be near top tourist attractions, popular restaurants, and shops. We hope you choose us again for your next visit to Brookdale Lodge. We would love to host you then! Thank You,Brookdale Lodge Management
by A verified traveler
Posted 13 Oct 2024
Horrible experience and the worst staff ever
Comment from Hotel Management
16 Oct 2024 by Brookdale Lodge Management, Hotel Management
Dear Jorge,We are truly sorry to hear about your experience and your dissatisfaction with our staff. This is not the level of service we strive to provide. We wish you had contacted our front desk for assistance; they would have helped resolve your concerns. Please contact us directly if there's anything else you would like to discuss or need help with.Sincerely,Brookdale Lodge Management
by A verified traveler
Posted 9 Oct 2024
Great place to stay
Comment from Hotel Management
10 Oct 2024 by Brookdale Lodge Management, Hotel Management
Dear Vitalii,Thank you for your fantastic review! We're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience!Thank You,Brookdale Lodge Management
by A verified traveler
Posted 29 Sep 2024
Nos gusta que los cuartos y sobre todo los baños sean muy limpios y este lugar lo es
Comment from Hotel Management
1 Oct 2024 by Brookdale Lodge Management, Hotel Management
Dear Spiros,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness of our rooms and bathrooms. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!Thank You,Brookdale Lodge Management
by A verified traveler
Posted 27 Sep 2024
Very nice stay!
Comment from Hotel Management
1 Oct 2024 by Brookdale Lodge Management, Hotel Management
Dear Karthik,Thank you for your all-star review! We're glad to hear you had a very nice stay with us. Your kind words mean a lot, and we look forward to welcoming you back for another great visit!Thank You,Brookdale Lodge Management
by A verified traveler
Posted 25 Sep 2024
Fun place to stay for a casual weekend. The property is undergoing some renovation. The cafe food was okay, but not great. Our room had a broken window latch and the shower was difficult to adjust, so they gave us an option to change rooms. The grounds could be improved, but the natural beauty of the Santa Cruz mountains is hard to beat. Housekeeping staff found my wallet and they called me, which was FANTASTIC!
We enjoyed the live music provided by local musicians.
Comment from Hotel Management
27 Sep 2024 by Brookdale Lodge Management, Hotel Management
Dear Nika,Thank you for sharing your feedback! We're glad you enjoyed the casual vibe and beautiful surroundings of the Santa Cruz mountains. We apologize for the maintenance issues in your room and appreciate your understanding as we work through renovations. It’s wonderful to hear our housekeeping team was able to assist you, and we're thrilled you enjoyed the live music. Your comments about the cafe food and grounds will be taken into consideration as we strive to enhance our guest experience. We hope to welcome you back for an even better stay!Thank You,Brookdale Lodge Management
by A verified traveler
Posted 22 Sep 2024
Very good service
Comment from Hotel Management
24 Sep 2024 by Brookdale Lodge Management, Hotel Management
Dear Adriana,Thank you for your review! We’re thrilled you enjoyed our service and had a wonderful stay at Brookdale Lodge. We work tirelessly to ensure our guests experience the best hospitality in Brookdale Lodge. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Brookdale Lodge Management
by A verified traveler from Cameron Park
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Brookdale Lodge Management, Hotel Management
Dear Christine,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area. We are glad you had a memorable stay with us at Brookdale Lodge and hope you return soon.Thank You,Brookdale Lodge Management
