Ratings based on 118 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Highly recommended. Strategic location and good facilities
by A verified traveler
Posted 4 Mar 2024
Upon checking staff was not helpful, I did put in remarks that i need a baby cot and it was not given . I have arrived midnight and the staff actually gave me a lecture on how to book the baby cot. I though keying in the remark is clear enough as a request, At the counter i have ask if there is a baby cot he just said yes, Enter room there was no cot, call reception using my mobile hp as room phone was not working the male staff gave me a long lecture about how to book a baby cot, I was pissed off at that time as it was late and my baby was cranky, STAFF NOT HAS NO CONSIDERATION AT ALL..
Upon check out, I stand infront of the lady for 5 minutes watching her play with her handphone tik tok she didnt even know i was infront of her,
Location is good and facilities is good, BUT STAFF ARE NOT QUALIFIED TO BE IN THE SERVING AS CUSTOMER SERVICE,
Note if you leave ur key in the room, Maintenance guy will have to open , ASKING FOR ANOTHER KEY FOR MY HUSBAND IS CHARGEABLE FOR RM50 AS DEPOSIT.
by A verified traveler
Posted 16 May 2022 on Hotels
Comment from Hotel Management
16 Jul 2022 by NADIA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Apr 2022 on Hotels
Comment from Hotel Management
16 Jul 2022 by NADIA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Feb 2022 on Hotels
Comment from Hotel Management
16 Jul 2022 by NADIA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 15 Jan 2022
Comment from Hotel Management
13 Jul 2022 by ZAILAN, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 Dec 2021 on Hotels
Got cockroaches. Water not warm enough.
Comment from Hotel Management
22 Dec 2021 by Nadia Rosli, Hotel Management
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 23 Jan 2020 on Hotels
Comment from Hotel Management
1 Feb 2020 by nadia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Jan 2020 on Hotels
the wifi coverage is quite bad and does not connect to iphone
Comment from Hotel Management
1 Feb 2020 by nadia, Hotel Management
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know
by A verified traveler
sending kids to UTP
Posted 10 Jan 2020 on Hotelsjust nice.
Comment from Hotel Management
1 Feb 2020 by nadia, Hotel Management
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know
