Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Maybe too much "spray" in the rooms. Too perfumey. Otherwise, the front desk and service everywhere were amazing! The location was perfect for convention and lots of great restaurant and touring possibilities to walk to! Loved it!
Comment from Hotel Management
12 Nov 2024 by W Boston Leadership Team, Hotel Management
Hello Deanna, We love that our fantastic location was convenient for your visit to all the many attractions of our city. We are also glad that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, so they will appreciate hearing your kind comments! that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, so they will appreciate hearing your kind comments! However, we are sorry that the fragrance was strong for your preference, and we regret any effects this had on your visit. Thank you for choosing W Boston. We look forward to seeing you again soon.W Boston Leadership Team
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by W Boston Leadership Team, Hotel Management
Hello Troy, It was a pleasure receiving your fantastic rating for W Boston. We are delighted you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we were successful in exceeding all of your expectations. Thank you for being our guest; we look forward to your next visit.W Boston Leadership Team
by A verified traveler
Posted 10 Nov 2024
The W is in Boston so walkable area with plenty of food and dining options. The hotel also has its own restaurant and entertainment in the evenings. The room itself though was smaller than expected, the decor was interesting, and the card scanner was broken as well as the stopper for the bathroom drain. It was clean but definitely not my favorite property in Boston.
Comment from Hotel Management
10 Nov 2024 by W Boston Leadership Team, Hotel Management
Hello Rochelle, Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that the size of your room did not meet your expectations, and we are sorry for the concerns you encountered in your bathroom. On a positive note, we are glad you liked our location and our on-site restaurant. Thank you for taking the time to tell us about your visit, and we hope to welcome you back soon.W Boston Leadership Team
by A verified traveler
Posted 2 Nov 2024
The stay was
Cool
Comment from Hotel Management
3 Nov 2024 by W Boston Leadership Team, Hotel Management
Hello Leonardo, We are pleased you chose W Boston for your recent visit. It is wonderful that you loved so much about staying with us, and we will certainly share your compliments with our Talent. It was our pleasure hosting you, and we look forward to seeing you again the next time you are in the area. W Boston Leadership Team
by A verified traveler
Posted 31 Oct 2024
Smart clean hotel, in great location for exploring the city by foot.
Comment from Hotel Management
1 Nov 2024 by W Boston Leadership Team, Hotel Management
Hello Amanda,We appreciate you sharing how much you enjoyed your stay and our fantastic location. Thank you for choosing W Boston during your visit. We look forward to welcoming you back for another great stay.W Boston Leadership Team
by A verified traveler from Nashville
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by W Boston Leadership Team, Hotel Management
Hello Lynn, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at W Boston look forward to your next visit.W Boston Leadership Team
by A verified traveler
Posted 14 Oct 2024
Valet was quick. The entire staff was extremely kind. The room was very clean.
Comment from Hotel Management
14 Oct 2024 by W Boston Leadership Team, Hotel Management
Hello Joey, We love that you took the time to write about our fresh and captivating atmosphere. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. We are also glad that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, so they will appreciate hearing your kind comments. We are happy you chose W Boston, and we hope to welcome you back whenever your travel brings you to the area. W Boston Leadership Team
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by W Boston Leadership Team, Hotel Management
Hello Lisa, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at W Boston, and we look forward to welcoming you again soon.W Boston Leadership Team
by A verified traveler
Posted 6 Oct 2024
Beautiful hotel with updated tooms. Very clean, spacious and excellent location.
Comment from Hotel Management
7 Oct 2024 by Leadership Team, Hotel Management
Hello Meghan, We never tire of hearing how much our guests love our fantastic property and supreme location, as well as our enhanced accommodations. It was a pleasure having you at W Boston, and we look forward to welcoming you back soon. W Boston Leadership Team
by A verified traveler
Posted 4 Oct 2024
We enjoyed our stay in Boston's Theater District. Our room at the W was okay but the restroom smelled of urine. It was a strong smell and you could smell it just walking by it. It was difficult using the shower. We didn't contact the front desk because the staff at the W kind of ignore us while we were there.
Comment from Hotel Management
5 Oct 2024 by Leadership Team, Hotel Management
Hello Richard, We take the cleanliness of our rooms and hotel very seriously; therefore, we deeply apologize for any oversight during your visit. Your feedback has been shared with our Style Department, and we have taken action to prevent similar issues. Thank you for being our guest, and we encourage you to give us another chance so we can provide you with the amplified stay you deserve.W Boston Leadership Team
