Ratings based on 383 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Staff were very helpfulVery clean Hotel. Not sure if I missed it but you need a 🏞️ ng voucher for their car park,but I had to park a half a mile away and walk to the hotel for them to tell me that.Lots of stairs and if you have booked a room on the second or third floors you will need to be fit to carry your luggage.Room was very clean but very small and if you are anywhere near a larger person you will be knocking over things.Also of you are a little claustrophobic the hallways are really tiny.My room was overlooking theain area which was nice,but noisy and the room was so hot I had to have the window open O get that it's an old coaching inn and space is at a premium but they really need to tell people about the parking area.
by A verified traveler
Posted 9 Jun 2024
The food was very good, but the rooms are dated.
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 5 Jun 2024
The White Hart is in a lovely spot, beside the river and close to the beautiful St Botolph's church, which is well worth a visit. Inside the hotel, there are several different public areas to have a coffee, to read and relax, as well as the more formal dining, breakfast and bar areas , and with riverside tables outside. All of the staff were incredibly well trained and helpful. I had one of a handful of rooms which was hit by an electrical fault late on my last night. The young lady who was duty manager dealt with this in textbook fashion--checking the fuseboard, immediately offering me a different room (I declined as it was late and I just wanted to sleep!), and showing calmness, capability and concern, and a determination to solve the problem. I'm so sorry that I didn't take her name, but she was a shining example of brilliant customer service!
by A verified traveler
Posted 4 Jun 2024
Had a lovely spacious room and the evening meal was delicious. Car park tricky to find but had plenty of space
by A verified traveler
Posted 30 May 2024
A quiet en-suite room was requested and provided. The room was congested because it had a double bed in it. A single bed would be much better and there would be more space to move around.
by A verified traveler
Posted 23 May 2024
We had booked a superior room on your website but in reality it was terribly situated at the back of the hotel overlooking the car park and bins and the exhaust fans from the kitchen.The noise and bad language emanating from the hostelries the other side of the river was appalling. The so called restaurant was an extension of the public bar and on the Friday night there was extremely loud live entertainment making it impossible to have a normal conversation in the restaurant. Furthermore guests were checking out on the Saturday morning as a result of the aforementioned. Also we thought that it was totally inappropriate for cleaning staff carrying mops and buckets and toilet brushes to be traversing the breakfast room whilst customers were eating. The car park immediately at the rear of the hotel which is a target for drunken customers from the pubs opposite and my car was damaged by a bottle thrown across the river on the Saturday night. We had booked for 4 nights but checked out 2 days early in disgust.
by A verified traveler
Posted 12 May 2024
Entertainment and company
by A verified traveler from Lancaster
Posted 10 May 2024
Lovely hotel. Friendly staff, will be staying again an a few months
by A verified traveler
Posted 28 Apr 2024
friendly staff, good food and clean.
Access to the rooms involved a lot of walking and stairs - no lift for customers with restricted mobility.
