Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Director of Front Office, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Westin Waltham. We are sorry to hear that your experience did not meet your expectations Pearl. Your feedback is important to us, and we will use it to improve our services. We value your business and hope you will give us another chance to provide you with a better experience.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Director of Front Office, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at the Westin. We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. We value your business and hope you will give us another chance to provide you with a better experience.
by A verified traveler
Posted 18 Nov 2024
This location seems to cater to bus loads of sports travelers and the ensuing noise in the hallways night and day. Constant room doors opening and closing and loud talking in the hallways.
Don't plan on getting good nights sleep. I would not recommend this location. Garage parking is very tight too and an additional $20 a night.
Comment from Hotel Management
18 Nov 2024 by Director of Front Office, Hotel Management
We apologize for the negative experience you had during your stay. It's unfortunate that the noise level disrupted your sleep. We'll share your feedback with our management team to investigate and take steps to improve the guest experience, such as implementing quieter hallway policies or soundproofing measures. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 Nov 2024
Overall great stay. Stayed 2 nights while visiting my family for a birthday. Only issue was there was a soccer team from college staying at hotel and the noise night 1 was unacceptable. We had to call security but they handled it.
They moved us night 2 and no other issues. Solid hotel
Comment from Hotel Management
20 Nov 2024 by Director of Front Office, Hotel Management
Thank you for sharing your feedback about your recent stay Todd. We're glad you enjoyed your time with your family and appreciated the move to a quieter room.We apologize for the noise disturbance caused by the college soccer team. We take guest comfort seriously and will work to prevent similar situations in the future.We hope to have the opportunity to host you again for a more peaceful stay.
by A verified traveler
Posted 17 Nov 2024
Perfect for a relaxing weekend!
Comment from Hotel Management
18 Nov 2024 by Director of Front Office, Hotel Management
Thank you for your kind words Veronica! We're thrilled to hear that you had a relaxing and enjoyable weekend at our hotel. It's our goal to create a welcoming and peaceful atmosphere for all our guests, and we're glad we were able to meet your expectations. We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Quiet. Didn't understand how to order room service
Comment from Hotel Management
18 Nov 2024 by Director of Front Office, Hotel Management
We're glad you enjoyed the peaceful atmosphere at our hotel Melvin. We apologize for any inconvenience with room service. To order, you can call the front desk. We appreciate your feedback and will continue to improve our services.
by A verified traveler from Westminster
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Director of Front Office, Hotel Management
Thank you for your kind review Shannon, we hope to welcome you back again!
by A verified traveler
Posted 10 Nov 2024
The staff, amenities and locations were superb!
Comment from Hotel Management
11 Nov 2024 by Director of Front Office, Hotel Management
We're so glad to hear you had a fantastic stay Carlos! Our team works hard to ensure our guests have a superb experience, and we're thrilled that we were able to deliver. We look forward to welcoming you back again soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Director of Front Office, Hotel Management
Thank you for your review Kelly! We hope to welcome you back again.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Director of Front Office, Hotel Management
Thank you for your review, Sagar. We hope to welcome you to Waltham again!
