Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by SW, Hotel Management
Thank you for your review, we hope to be of service in the very near future! Happy Holidays from the Verve!
by A verified traveler
Posted 3 Dec 2024
Good breakfast
Comment from Hotel Management
3 Dec 2024 by Ryan B, General Manager, Hotel Management
Thank you for writing a review. We love to hear that you enjoyed breakfast. Looking forward to seeing you again soon.
by A verified traveler
Posted 1 Dec 2024
The staff was great. Loved the hotel decor. Rooms were not great. Need improvement
Comment from Hotel Management
3 Dec 2024 by Ryan B, General Manager, Hotel Management
Kathleen, thank you for sharing your experience with us. We are consistently working to improve our product and appreciate your feedback. We hope to welcome you back again in the future.
by A verified traveler
Posted 30 Nov 2024
Need hooks for towels. Need grab bar to get out of shower. Toilet too low. Room was not well dusted. Would stay again in spite of these issues.
Comment from Hotel Management
3 Dec 2024 by Ryan B, General Manager, Hotel Management
John, thank you for taking the time to share your feedback. We will see how to integrate more towel hooks and thank you for this recommendation. See you next time!
by A verified traveler
Posted 25 Nov 2024
I checked in late. The air conditioner didn’t work. The thermostat was useless. I woke up sweating and gasping. When I called the reception, they weren’t able to help as it was midnight. Waste of my money. I was too tired to even argue with them and just opened the window and slept.
Comment from Hotel Management
25 Nov 2024 by Ryan B., General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the issue that you experienced with the thermostat and we have since corrected this issue. Please contact us if you plan to stay in the future so we can ensure an exceptional visit.
by A verified traveler
Posted 22 Nov 2024
Room smells horrible. No microwave no fridge terrible condition everything
Comment from Hotel Management
23 Nov 2024 by SW, Hotel Management
Dear Bestami, thank you for your review, we certainly appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!
by A verified traveler
Posted 22 Nov 2024
It was a great stay!
Comment from Hotel Management
23 Nov 2024 by sw, Hotel Management
Thank you for your 5-star review@ We hope to see you again very soon!
by A verified traveler from E Palo Alto
Posted 14 Nov 2024
Good property. Special atmosphere
Comment from Hotel Management
17 Nov 2024 by SW, Hotel Management
Thank you for your 4 star review! The Verve is all about the celebration of Pop Culture in the iconic 70's - 90's it is a vibrant atmosphere, and we are thrilled you enjoyed! Groovy Groovy! We hope to see you again very soon
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sw, Hotel Management
We appreciate your 4 star review! Thank you
by A verified traveler from Avon
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by SW, Hotel Management
Thank you for the 5 star rating. we appreciate your business, hope to see you again soon
