Ratings based on 984 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Horrible smell in the halls in lobby
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 27 Dec 2024
Disappointed
by A verified traveler
Posted 13 Dec 2024
Great
by A verified traveler
Posted 9 Dec 2024
Good
Comment from Hotel Management
9 Dec 2024 by Andres - Assistant General Manager, Hotel Management
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
by A verified traveler
Posted 6 Dec 2024
The best part was a young gentleman, who's name is Angel. He was very welcoming and always smiled! Made our check-in fast and easy! But the hotel is not good. Very bad sell in the hallways. Room was clean , but outdated. TV did not work. Very limited kitchenette. Kitchen sink was clogged. Mattress was comfy, but small.
Comment from Hotel Management
9 Dec 2024 by Andres - Assistant General Manager, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Andres - Assistant General Manager, Hotel Management
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
by A verified traveler
Posted 3 Dec 2024
Exactly what i needed for my quick stay with my dog
Comment from Hotel Management
9 Dec 2024 by Andres - Assistant General Manager, Hotel Management
It’s great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our housekeeping and maintenance teams, who take special pride in the upkeep of our rooms. We’re looking forward to having you again as our guests!
by A verified traveler
Posted 30 Nov 2024
Walk in our room: someone’s clothes were left in a drawer, phone had no cord to plug it in, no wash cloths, tv remote missing, no sheets for the pull out couch, dirty mattress pad, and the entire place just felt dirty.
Comment from Hotel Management
9 Dec 2024 by Andres - Assistant General Manager, Hotel Management
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
