Ratings based on 208 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Overall good stay. Great area and amazing view. But had some slight communication issues with certain staff as well as we couldn’t get some item restocked even during our lengthy stay.
by A verified traveler
Posted 8 Nov 2024
Loved the views for this place! Its close to everything. There is no parking so we just ubered and walked everywhere. It was nice and clean
Comment from Hotel Management
18 Nov 2024 by Sonder, Hotel Management
Hello Michael, thank you for the review! We look forward to hosting you again in the future.
by A verified traveler
Posted 31 Oct 2024
Our 2 bedroom apartment had an excellent view and was clean and spacious, shower had great water pressure. Overall having an apartment for our family for the weekend was awesome. Nearby there is a food hall (Time Out Market), Star Market grocery, Target, Tatte bakery (and several other coffee shops and restaurants). The location is awesome. Negatives: Parking was a huge hassle and I would try to avoid having a car if you're staying here (do not use spot hero, just park in the lot where the Chipotle is a half block away, it's actually cheaper than what SpotHero quoted us for something further away that was uncovered). I can only imagine what a nightmare finding parking would be if there's a Red Sox game. The unit had a stale smell which 2 of the 4 of us were bothered by, the sheets were very plasticized, windows did not block the street noise, and check-in was stressful because they didn't send clear instructions and I couldn't find my confirmation email from months prior when I reserved and there is literally no bay to even temporarily park a car while you check in on the 11th floor and if you call them the person who answers is not in the U.S. and does not have a clue. This property is great for families, but do not bring a car.
Comment from Hotel Management
24 Nov 2024 by The Sonder Boston Team, Hotel Management
Hi Mereke, we value your feedback and appreciate you taking the time to tell us about your stay. Thank you for your feedback about parking. We use suggestions like these to continuously improve our guest experience. Please reach out to us during your next stay and let us know if there’s anything we can do to make your experience more enjoyable! We are happy you felt at home in your Sonder and welcome you back soon!
by A verified traveler
Posted 23 Oct 2024
The property was bright and clean. The manager was thorough and took time to answer questions. Amazingly quiet on a major downtown street. Walking distance to a large medical center
Comment from Hotel Management
25 Nov 2024 by Sonder, Hotel Management
Hello Tami, thank you for the review! Cleanliness is one of our top priorities. We look forward to hosting you again.
by A verified traveler
Posted 21 Oct 2024
Great location and very clean unit. Communication was very clear and check in/out were very easy.
Comment from Hotel Management
25 Nov 2024 by Sonder, Hotel Management
Hello Sue, thank you for the review! We are looking forward to hosting you again soon.
by A verified traveler
Great location
Posted 15 Oct 2024 on HotelsI'm glad I chose to stay at Sonder at Pierce Boston. It is near the MBTA's Fenway station on the green line so you can get around. There are plenty of shops and restaurants in the area and it was a pleasant walk to the Museum of Fine Arts Boston.
I like the apartment amenities of a kitchen and washer/dryer. In the unit I was in, the washer/dryer was one machine that served both functions, as seen more commonly in Europe. It would have been nice to have a brief set of instructions on operating the various knobs and settings. I didn't use it, for fear that I wouldn't be able to figure out the dryer function and would be left with wet clothes.
When I arrived, I saw a coffee maker and tea bags on the kitchen counter but no mugs. I found them in the dishwasher which apparently had been run but not emptied.
I wasn't able to get the bedside lights to work, despite trying the switches alone and in combination with various wall outlets. I didn't contact the front desk to report the issue or learn the secret but instead worked under the other lighting options.
Other than those minor issues, I enjoyed my stay at Sonder at Pierce Boston and would stay there again if I ever make it back to Boston.
Comment from Hotel Management
25 Nov 2024 by Sonder, Hotel Management
Hello Linda, thank you for the great feedback. This is a great idea! We will look into some instruction for the washer/dryer combo as well as followup about the other reported items. Thank you and we look forward to hosting you again!
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 12 Oct 2024
Very unstable table,you have to wait ages for hot water to come through and the loudest most creakiest mattress known to man these were the bad points but cleanliness was excellent very efficient apartment manager in an excellent position to explore Boston.
Comment from Hotel Management
18 Nov 2024 by Sonder, Hotel Management
Hello Terry, thank you for the helpful feedback. We will look into the furniture issues. Glad to hear the rest of your stay went well. We are looking forward to hosting you again!
by A verified traveler
Posted 29 Sep 2024
Nice, clean place to stay access to restaurants, target easy walking to places.
Comment from Hotel Management
25 Nov 2024 by Sonder, Hotel Management
Hello Brenda, thank you for the review! We are looking forward to hosting you again soon.
by A verified traveler
Posted 25 Sep 2024 on Hotels
