Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
I liked the style of the hotel- very classy and nautical.
Comment from Hotel Management
13 Dec 2024 by Derek Vance, Hotel Management
Afternoon Joanie,We are so pleased to hear you enjoyed your stay with us here at the Salem Waterfront Hotel & Suites and the style of the renovated rooms was a positive to your stay. We hope to welcome you back again in the future.Happy Holidays,Derek Vance
by A verified traveler
Posted 7 Dec 2024
Great stay.
Comment from Hotel Management
13 Dec 2024 by Derek Vance, Hotel Management
Afternoon Brian,Thanks so much for taking time to provide feedback on your recent stay. We are pleased to hear you enjoyed it, and look forward to welcoming you back the next time you are in the area.Happy Holidays,Derek Vance
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Derek Vance, Hotel Management
Good Afternoon Tom,Thank you for taking time to provide a score on your recent stay with us. We hope to have the opportunity to welcome you back again in the future.Happy Holidays,Derek Vance
by A verified traveler from Venice
Posted 2 Dec 2024
This exceeded expectations and my wife and I will return in future while visiting friends in the area.
Comment from Hotel Management
4 Dec 2024 by Derek Vance, Hotel Management
Good Morning Michael,Thank you so much for taking time to provide feedback on your recent stay here at the Salem Waterfront Hotel & Suites. The team and I are so happy to hear you enjoyed your stay, and we exceeded your expectations.We hope to have the opportunity to welcome you back again in the future.Best,Derek Vance
by A verified traveler
Posted 2 Dec 2024
Very clean, great location, the restaurant is excellent.
Comment from Hotel Management
4 Dec 2024 by Derek Vance, Hotel Management
Good Morning Susan,Thank you for taking time to provide feedback on your recent stay. The team and I are pleased you enjoyed the location and our Mainstay Social restaurant, and look forward to welcoming you back again in the future.Happy Holidays,Derek Vance
by A verified traveler
Posted 30 Nov 2024
The chamber maid service is not great. They come to make up the room terribly early, not ok if you are on vacation. If you do not fit into that window when they want to clean your room they do not come back, so you are left to clean up yourself. Difficult to communicate with staff significant language barrier.
Comment from Hotel Management
4 Dec 2024 by Derek Vance, Hotel Management
Good Morning Maryanne,Thank you for taking time to provide feedback on your recent stay with us. I am sorry about the communication challenges and early housekeeping service - I will be sure to share this with our housekeeping leadership team to address promptly.All the Best,Derek Vance
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Derek Vance, Hotel Management
Good Afternoon Kim,We are so pleased to see you enjoyed your stay with us here at the Salem Waterfront Hotel & Suites. We look forward to seeing you again the next time you are in the area.All the Best,Derek Vance
by A verified traveler
Posted 28 Nov 2024
Great place to stay.
Comment from Hotel Management
29 Nov 2024 by Derek Vance, Hotel Management
Afternoon Nancy,Thank you for taking time to provide feedback and we are pleased to hear you enjoyed the hotel and your stay with us. We look forward to welcoming you back again in the future.Happy Holidays,Derek Vance & The Waterfront Team
by A verified traveler
Posted 20 Nov 2024
Perfect location
Comment from Hotel Management
23 Nov 2024 by Derek Vance, Hotel Management
Morning Luis,So glad to hear you liked our property's location close to everything Salem has to offer. We hope to welcome you back the next time you are in the area.Best,Derek Vance
by A verified traveler
Posted 19 Nov 2024
Helpful/friendly staff, easy check in. Hotel was not crowded at all and the newly renovated rooms were very nice.
Comment from Hotel Management
23 Nov 2024 by Derek Vance, Hotel Management
Good Morning Amanda,We are so pleased to hear you enjoyed your stay with us here at the Salem Waterfront Hotel & Suites and our staff was friendly, check-in was easy and our newly renovated rooms were to your liking.We hope to welcome you back the next time you are in the area.All the Best,Derek Vance
