Ratings based on 1,000 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
The hotel didn't particularly stand out in any way, and generally I had a pleasant stay, with one glaring exception. We were on vacation visiting a lot of the New England areas, and had a large, heavy gift bag of souvenirs and gifts we had bought. Housekeeping took it, and when we found it missing they claimed Housekeeping said they thought it was trash. Everything in the bag was brand new and there was no trash in the bag.
Initially staff seemed to be sorry but offer no help or solutions other than to allow me access to their trash compactor to dig around in it to see if i could find anything. After I gave a little pushback the next day, they agreed to pay me back for whatever receipts I could produce of the items I had said were in the bag. That was the extent of it, no "sorry we'll make sure this never happens again", no further compensation, no promise of housekeeping review or training, but to just quietly sweep it under the rug. The entire process felt sketchy and I honestly felt like i got swindled by some shady practices by staff.
Otherwise the facility was fairly clean and well run. Won't be using Holiday Inn on my vacation travels any more.
by A verified traveler
The don’t clean the room
Posted 14 Jan 2024 on HotelsNothing working over there no microwave in the room you have to go all away downstairs to eat up your food
Comment from Hotel Management
15 Jan 2024 by Kelsey , Hotel Management
Dear Emmanuel,Thank you for taking the time to tell us about your experience at Holiday Inn BOSTON-PEABODY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn.
by A verified traveler
Posted 22 Dec 2023
My key card NEVER worked
by A verified traveler
Posted 22 Dec 2023
Staff were very professional.
by A verified traveler
Posted 18 Dec 2023
by A verified traveler
Posted 12 Dec 2023
Shower was cold in evening
Tub did not drain properly
Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those)
Very easy to miss location (hard to see on highway, especially at night)
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 10 Dec 2023
H
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 30 Nov 2023 on Hotels
