Ratings based on 1,000 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2024
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Angela,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,George MansourGeneral Manager
by A verified traveler
Posted 7 Dec 2023
Great branch
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear George,It is wonderful to know you had an enjoyable stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,George MansourGeneral Manager
by A verified traveler
Posted 6 Dec 2023
Room had comfortable king bed and was clean However, bathroom in need of repair. Shower shampoo dispenser was found on shower stall floor and appeared to come unglued from tile. Breakfast was good with lots of options. Property interior a bit dated, but clean. Breakfast area definitely updated and modern. Staff was courteous and friendly.
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Nelson,Thank you for taking the time to review your stay with us. We are pleased to know that our comfortable beds, clean accommodations, and wide breakfast spread met your expectations. However, we apologize for the issues with the bathroom and we have also noted your observations on our property. Thank you for sharing your experience with us, and we hope to have another opportunity to provide you with the perfect stay you deserve.Sincerely,George MansourGeneral Manager
by A verified traveler
Posted 2 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by General Manager, Hotel Management
Dear Melixsa,We appreciate you taking the time to leave your eight-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,George MansourGeneral Manager
by A verified traveler
Posted 30 Nov 2023
Very convenient
Comment from Hotel Management
1 Dec 2023 by General Manager, Hotel Management
Dear Rebecca,Thank you for the perfect rating! We are delighted you had a great time at Holiday Inn Express & Suites Norwood-Boston and you found our location convenient. Thank you for your business and we look forward to making your next stay a great one once again.Sincerely,George Mansour,General Manager
by A verified traveler
Posted 25 Nov 2023
Amazing stay
Comment from Hotel Management
28 Nov 2023 by General Manager, Hotel Management
Dear Doris,It is wonderful to know you had an amazing stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,George Mansour,General Manager
by A verified traveler
Posted 11 Nov 2023
This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top.
- Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met.
- Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep.
The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address.
- Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.
Comment from Hotel Management
13 Nov 2023 by General Manager, Hotel Management
Dear Jose,Thank you for the generous rating and for your detailed review of Holiday Inn Express & Suites Norwood-Boston. We are pleased that we met your expectations with our property and clean accommodations and also with a smooth check-in. While we are glad to see your positive comments, we appreciate your suggestions regarding our front desk, housekeeping, and our breakfast. Your constructive feedback is an opportunity for us to improve and reach the best level of guest satisfaction, so we thank you for sharing it with us. It has been a pleasure to host you, and we hope you will choose to stay with us again.Sincerely,George Mansour,General Manager
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by General Manager, Hotel Management
Dear Doris,Thank you for choosing Holiday Inn Express & Suites Norwood-Boston. We are glad you had an overall good stay and we look forward to the opportunity to host you again in the future.Sincerely,George MansourGeneral Manager
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by General Manager, Hotel Management
Dear Binh, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,George Mansour,General Manager
