Ratings based on 982 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Arrive late and left early so far no issues to add this time
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sean, Hotel Management
Erin-Thanks so much for the terrific review. we really appreciate it. Safe travels.
by A verified traveler
Posted 20 Nov 2024
bartender on duty 11/19 6pm was not customer focused and the bar was low or out of typical on hand brands. Automatic check out on 11/20 was not working leading to a few people standing at the unstaffed front desk for 15 minutes while other staff members walking around ignored us. I grabbed a walkie talkie off desk and asked for help. Attendant who responded was obviously inconvenienced and offered no apology. Went into restaurant same day at 8am and was walked from table to table 4 times before seated. proceeded to buffet and there were no eggs, no potatoes. Told a staff member and they did refill them. My first and last time ever to a Holiday Inn.
Comment from Hotel Management
21 Nov 2024 by Sean Smith - General Manager, Hotel Management
Stephen - Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the multiple inconveniences you experienced, from the service at the bar and the issues with the checkout, to the delays and shortages at our restaurant buffet.We strive to provide exceptional service and it is clear we fell short during your visit. Your comments have been shared with our team to ensure these issues are addressed promptly. We are committed to improving our service and ensuring that such incidents do not occur in the future.We hope you will consider giving us another chance to provide you with the quality experience you deserve.
by A verified traveler
Posted 16 Nov 2024
My kids loved the property. They loved the pool and the room. We don’t get to go away often. I work in healthcare and don’t get much time off. The staff was nice and friendly to my kids. Great location to Boston and easy to get to. We will definitely be back when we can.
Comment from Hotel Management
16 Nov 2024 by Tony ~Front Office Manager, Hotel Management
Thank you for taking the time to leave a review Bryant! We are happy to hear that you and your children enjoyed your stay with us and hope that you visit again soon!
by A verified traveler
Posted 12 Nov 2024
Constructive feedback: our experience in the hotel was excellent and recommend this hotel. But it would be good to clean the stains of the side chair and also deep cleaning of shower grouts.
Comment from Hotel Management
13 Nov 2024 by Sean, Hotel Management
Sandra -Thanks so much for the great review and constructive feedback. We will look into both. See you again soon.
by A verified traveler
Posted 11 Nov 2024
N/a
Comment from Hotel Management
13 Nov 2024 by Sean, Hotel Management
Samantha-Thanks for the top marks. Hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
Very professional staff that were happy to help and we had a great breakfast and enjoyed the pool
Comment from Hotel Management
11 Nov 2024 by Sean, Hotel Management
Aaron-Thanks so much for the great review! Hope to see you again soon.
by A verified traveler
Posted 10 Nov 2024
Both mornings I was awakened at 6am with an unwanted wake up call. I contacted the desk to ask them to discontinue any wake up calls and was told by Sean that the problem was fixed. However the very next morning I was awakened again by the intrusive call. This hotel has a very convenient shuttle service with very nice and courteous drivers. Wait staff in the restaurant were very pleasant and attentive. This is a good place to stay…just watch out for wake up calls!
Comment from Hotel Management
11 Nov 2024 by Sean Smith - General Manager, Hotel Management
Stephanie - Thank you for sharing your experience. We're glad to hear that you found our shuttle service convenient and our staff courteous and attentive. However, I sincerely apologize for the inconvenience caused by the unwanted wake-up calls. I understand how disruptive this can be and regret that the issue was not resolved as promised. Your feedback is valuable to us, and we will address this matter to ensure it does not happen again. We hope to have the opportunity to provide you with a more seamless stay in the future. Thank you for your understanding and for choosing our hotel.
by A verified traveler
Posted 4 Nov 2024
Toilet didn’t work. 4 people came and nothing was fixed.
Comment from Hotel Management
5 Nov 2024 by Sean Smith - General Manager, Hotel Management
Ryan - Thank you for letting us know about this issue. We apologize for the inconvenience you experienced with the toilet and the lack of resolution despite multiple attempts.We take such matters seriously and will ensure this is addressed immediately.We appreciate your patience and understanding. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Nov 2024
Property was nice however it would've been noce to have something to eat after a 6 hr drive and the restaurant was not open in the afternoon.
Comment from Hotel Management
4 Nov 2024 by Sean Smith - General Manager, Hotel Management
Autumn - Thank you for your feedback! We're glad to hear you enjoyed the property. We apologize for the inconvenience regarding the restaurant hours. Your comments are valuable to us, and we'll look into extending our dining options to better accommodate guests arriving after long journeys. We hope to welcome you back soon and provide an even better experience. Safe travels!
