Ratings based on 4,879 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
parking was 170.00$told it was free when made room resavation not happy this is our third stay never charged before for parking would think about coming back
by A verified traveler
Posted 20 Nov 2024
Perfect for a stay just to catch a flight. Kitchen and bar staff were extremely nice.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Sismai, thank you for staying with us and leaving your great rating! We are glad to know that we provided you with a great stay throughout your trip, and we look forward to your next visit!Best Regards, Kamal KaribeGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Beds were comfortable 👍
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Mary, thank you for choosing Hampton Inn Boston-Logan Airport for your recent trip to New England! It is great knowing you experienced a pleasant stay with us thanks to our incredibly comfortable beds. We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to Boston.Best Regards, Kamal KaribeGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Nallely, thank you for taking a moment to let us know that your stay was worthy of a perfect score! We couldn't be happier knowing you enjoyed your time with us to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best Regards, Kamal KaribeGeneral Manager
by A verified traveler
Posted 19 Nov 2024
This hotel does a great deal of airport traffic and is lean and quick in and out. My only real issue is the shuttle service left a great number of us waiting too long. If i had reliad on quick transportation i could have easily missed a flight.
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Keith, thank you for choosing our hotel. We are comforted knowing you enjoyed your overall visit; however, we would like to apologize for any frustration you experienced with regard to our shuttle services. We are very grateful for your patience and this valuable feedback, as we always want to improve our guest experience. It was a pleasure hosting your visit, and we hope you will come back and see us soon.Best Regards, Kamal KaribeGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Staff was rude anytime i asked a question about parking or anything.
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Joseph, thank you for choosing our hotel and for your comments. We sincerely apologize for any disappointment that may have been caused by the manner in which our team addressed your inquiries. What you described is not in line with the level of service we generally provide and certainly does not meet our standards. We have shared your comments with our entire staff and will take the appropriate action to prevent these concerns from happening again. We hope we will have another occasion to welcome you back and exceed your expectations in the future.Best Regards, Kamal KaribeGeneral Manager
by A verified traveler
Posted 18 Nov 2024
The pool was closed!! Limited food options and the bar didn’t open till 5 pm
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear David, thank you for taking the time to provide some insight into your recent stay. While we're comforted to know there were many positive aspects to your visit, we do regret hearing of any disappointment caused by the state of our pool and the operating hours of our bar. We are very grateful for your patience and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Kamal KaribeGeneral Manager
