Ratings based on 4,977 Verified Reviews

4.0 out of 5
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Franklin

This traveler left a rating score only Posted 2 Jan 2025
5 out of 5
by A verified traveler

Posted 2 Jan 2025
I did not like how there wasn't an exit door closer to the parking lot, I had to walk in the pouring rain to get from my car to the front door.
5 out of 5
by A verified traveler

Posted 2 Jan 2025
The registration was quick and easy, staff welcoming. I called several times for information regarding the shuttle. Always friendly and polite. Breakfast buffet excellent, including gluten free food!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jan 2025
5 out of 5
by A verified traveler

Posted 1 Jan 2025
Good
4 out of 5
by A verified traveler

Posted 1 Jan 2025
This is very convenient for us to stay overnight and leave our car, when flying out of Logan.
2 out of 5
by A verified traveler

Posted 1 Jan 2025
The room smelled like dirty socks. The pillows also had a foul smell. They need new carpet and update on this property. I would not recommend this hotel.
3 out of 5
by A verified traveler

Posted 1 Jan 2025
Every time I encountered staff they had an attitude. Even the cleaning lady in the dining room kept sighing like she was mad. When I asked about shuttle service I was met with a rushed response, when I asked for clarity I got the aggravated sigh again. The lotion bottle in my bathroom was empty, it's winter and normally I use lotion after I wash my hands because my skin gets dry. There were no options for beverages aside from the fountain and the bar. I was really disappointed because normally this hotel chain has exceptional service.
5 out of 5
by A verified traveler

Posted 1 Jan 2025
Close to airport. Has free shuttle to the airport
5 out of 5
by A verified traveler

Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Dear Theresa, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! We appreciate you taking a moment to let us know you had a great visit, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager