Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The floors were dirty in hallway
Comment from Hotel Management
1 Jan 2025 by Hotel Management, Hotel Management
Dear Sheila, Thank you for choosing to stay with us at Extended Stay America and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits. Happy New Year!Sincerely,Hotel Management
by A verified traveler from Montreal
Posted 31 Dec 2024
It's not their fault, but it's basically in the middle of nowhere lol. But it's very calm and quiet and clean. Staff was nice and amazing. I very much will go back despite it being further away from everything.
by A verified traveler
Posted 28 Dec 2024
You have to order and pickup any and all kitchen supplies including glasses, cutlery and plates from the front desk. No coffee maker or dishwasher. Breakfast is very limited. Parking lot wasn't plowed 6 days after snow.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Johanna E, Thank you for staying at our hotel. We are happy your overall experience was pleasant; however, we want to apologize if we did not meet all of your expectations and regret the inconvenience caused.We appreciate you taking the time to share your concerns. We hope to accommodate you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 Dec 2024
Staff very friendly, cleaned and can even cook !
Comment from Hotel Management
28 Dec 2024 by Hotel Management, Hotel Management
Dear Franklin, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your clean, comfortable suite, fully equipped kitchen, and friendly staff. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to welcome you again for another flawless stay. Until then, enjoy your holidays!Sincerely,Hotel Management
by A verified traveler
Posted 27 Dec 2024
Very pleasant experience
by A verified traveler
Posted 26 Dec 2024
Inconvenience
Comment from Hotel Management
26 Dec 2024 by Hotel Management, Hotel Management
Dear Kin, The situation you described about the disturbances you experienced is disappointing. We are sorry you could not have a relaxing stay. When made aware of these situations, our staff is trained to resolve issues. Our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope you will allow us to serve you again with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 26 Dec 2024
Very clean
Comment from Hotel Management
26 Dec 2024 by Hotel Management, Hotel Management
Dear Felicia, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so lovely that you enjoyed your time at Extended Stay America, and we are happy you were impressed with our cleanliness. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management
by A verified traveler
Posted 25 Dec 2024
Poor
Comment from Hotel Management
26 Dec 2024 by Hotel Management, Hotel Management
Dear Raed, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Our front desk can always help you while you are our guest. Please allow us to discover what went wrong so this is never repeated. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 23 Dec 2024
Manager Linda was amazing!!
