Ratings based on 706 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Unlike every other courtyard, this one does not include breakfast. The menu is very limited (4 items) and extremely overpriced. We paid $80 for 4 bagels with eggs and bacon that were pre-cooked and microwaved) and two coffees. The sleeper sofa is twin-sized which I don’t believe was advertised & was (a full sized sleeper) the entire reason we booked a suite (traveling with two kids). And the room layout made no sense. The bedroom was huge but the living room was so small that it was hard for my kids to move around the room.
by A verified traveler
Posted 3 Dec 2024
Beautiful building, hotel room excellent, front desk excellent -located in great area - in the center of everything, steps to the Pru. No complaints
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Stacey,Our superb location in the heart of Copley Square is a hit with our guests; we are delighted it impressed you, too! We would be thrilled to host you the next time your travels bring you to Boston, so please don't hesitate to revisit us.
by A verified traveler from Etobicoke
Posted 11 Nov 2024
by A verified traveler from peabody
Posted 1 Nov 2024
Good
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Rogeria,Thank you for choosing Courtyard by Marriott Boston Copley Square. We're glad you had a positive experience and are eager to welcome you back on your next visit to Boston, MA!
by A verified traveler
Posted 14 Oct 2024
Lovely hotel. I stay here everytime I’m in Boston, near Copley.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Megan,It's always a pleasure welcoming you back to Courtyard by Marriott Boston Copley Square and we are delighted you continue to enjoy your time with us. Thank you for your wonderful review, and we look forward to welcoming you back for another unforgettable getaway in the future.
by A verified traveler
Posted 5 Oct 2024
Friendly staff and great location. Room is comfortable for 2 guests.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear William,We were thrilled to welcome you to Courtyard by Marriott Boston Copley Square during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated our comfortable accommodations and excellent location, as well as the friendly hospitality our team provided. Thank you for sharing your kind words, and we hope to have the pleasure of your company the next time you're in the area.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Nick, Hotel Management
Dear Carolyn,Thank you for choosing to stay with us and for taking the time to leave a review. We noticed that you rated us one out of five stars, and we’re eager to understand your experience better. Your feedback is invaluable in helping us improve our services. Could you please share more details about your stay? We want to ensure that we address any issues you may have encountered.Thank you for your time, and we hope to hear from you soon.Best regards,NickFront Desk SupervisorCourtyard by Marriott Boston Copley Square
by A verified traveler from Temecula
Posted 28 Sep 2024
Location is very good, next to Prudential center. A quick walk to Newbury St and lots of shopping and dining options.
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear Kelly,Thank you for your feedback! We're glad you enjoyed the convenient location with its excellent shopping and dining options. We hope to welcome you back to Courtyard by Marriott Boston Copley Square for another enjoyable stay!
by A verified traveler
Posted 23 Sep 2024
by A verified traveler from Tiburon
Posted 20 Sep 2024
A conference was in town so they jacked the price up to 3X a night plus a bout load of fees
This place is a 3 star hotel and maid service is every other day
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Peter,Thank you for expressing your concerns to us. We sincerely apologize for a stay that showed room for improvement. Regarding pricing, please know that our rates are based on events taking place in the area. Additionally, we do not add fees, just the required tax; we apologize for any confusion. Your input is valued, and we hope to have an opportunity to make your next visit a better one.
