Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Sintayehu, it was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for the five-star rating, Dennis! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotelmgmt, Hotel Management
It's an honor to receive your five-star rating! Please come back soon, Stephanie!
by A verified traveler
Posted 13 Nov 2024
It’s a good property
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Bhasker, for sharing your positive experience at our Boston Marriott Burlington. We're delighted that our comfortable accommodations made your stay enjoyable. We look forward to welcoming you back for another pleasant visit.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for rating your stay, Tiziana. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.
by A verified traveler from Laval
Posted 12 Nov 2024
It's near by the Burlington Mall, easy access, it's central in terms of location.
The staff and service are wonderful.
The room was clean, adequate and very quiet, kids slept like babies.
Thank you, will book again.
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
It is wonderful that our central location near Burlington Mall added convenience to your stay. Our team is thrilled that the exceptional service and clean, quiet accommodations provided a restful experience for your family, especially the children. We look forward to welcoming you back to Boston Marriott Burlington for another enjoyable visit.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotelmgmt, Hotel Management
We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us.
by A verified traveler
Posted 10 Nov 2024
Good bed and close to restaurant and mall…
Comment from Hotel Management
12 Nov 2024 by Hotelmgmt, Hotel Management
We are glad you enjoyed the comfort of our beds and appreciated our convenient location near restaurants and the mall. At Boston Marriott Burlington, we aim to provide restful accommodations and easy access to local attractions. We look forward to welcoming you back for another pleasant stay.
by A verified traveler
Posted 9 Nov 2024
Double charged credit card upon check still need to figure out if it will go through twice with my name spelled 2 different ways. At check out service person had no clue. No internet in room. They demand to pay another $18 and later request the waving of the fee. Coffee did not work in room. Asked to fix and left tip but they did not. Towel for feet forgotten to supply. Sink clogged in bathroom with hair that was not mine.
Bad service. Unkind customer service.
Never again will I step foot at this hotel.
May still have to call if they charged me twice spelling my name 2 different ways. Otherwise will have to dispute the double charge on the credit card. Waste of time and effort for bad customer service!!
Comment from Hotel Management
12 Nov 2024 by Hotelmgmt, Hotel Management
We deeply regret that your recent stay did not meet your expectations. It is concerning to learn about the billing confusion and the spelling of your name. Providing seamless and accurate service at check-in and check-out is a priority, and we apologize for any frustration this caused. The challenges you faced and the lack of assistance from our team do not reflect our commitment to guest satisfaction. We are sorry for the discomfort this brought you. Your experience with our customer service is not indicative of the warm and attentive hospitality we strive to provide. Please know that your feedback is taken seriously, and we will address these concerns with our team to prevent similar situations in the future. We understand your disappointment and appreciate you bringing these matters to our attention.
by A verified traveler
Posted 4 Nov 2024
really nice place to stay, great bar/restaurant.
Comment from Hotel Management
6 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Michael, for sharing your positive experience at our Boston Marriott Burlington. We're delighted that you found our hotel to be a wonderful place to stay and that our bar and restaurant added to your enjoyment. Our team strives to provide exceptional service and amenities, and it's rewarding to know we succeeded during your visit. We look forward to welcoming you back for another memorable stay.
