Ratings based on 1,200 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
by A verified traveler from Lynn
Posted 3 Jan 2025
I wish I can score from my initial check in with a fantastic Hispanic female that was the great representation of true customer service. Unfortunately, past her the various other employees manning the front desk are not approachable. I pray Avid mgmt can really offer them heir employees customer service training and how to properly interact in hospitality . The 3 various employees (Indian looking man with glasses , European accent young female , to the worst one yet was employee name Emmanuella - skinny employee with blonde box braids ) just really need proper training. Emmanuella was argumentative , took a picture of my license in her personal cell phone , I asked to speak to her manager , she said manager was not available. Basic example , when a customer approaches desk , the salutation should be imitated by employee …you are there to work . Front Desk demands interaction with customer. Is mind boggling but my review will speak for itself when future patrons see what I saw. Overall hotel is pretty nice , the to go
Breakfast if very decent , and housekeeping staff are very nice and helpful with needs. Is the front desk that is something else . I hope staff improve but the first person to check us in was phenomenal and super helpful ! The easy parking , laundry machines on each floor, available market store inside , and complimentary tea /coffee/ ice is something to greatly appreciate Avid , offering!!! Thank you for that!! Drawbacks no microwave inside room.
by A verified traveler
Posted 3 Jan 2025
Nice place
by A verified traveler
Posted 2 Jan 2025
I liked
by A verified traveler
Posted 2 Jan 2025
I love the place😍
by A verified traveler from Nelson
Posted 1 Jan 2025
Clean and comfortable. Very friendly staff. Location not easy to get to in traffic!
by A verified traveler
Posted 30 Dec 2024
Great hotel. Electric car charging was expensive though.
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 27 Dec 2024
