Ratings based on 185 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mississauga
Posted 24 Nov 2024
overall is good, but little bit old standards, the breakfast Not varied
by A verified traveler
Posted 16 Oct 2024
The staff were very efficient and friendly. Assisted all my enquiries very quickly and accurately
by A verified traveler
Posted 7 Jul 2024
A bit outdated furniture and carpet in the room, would be much better with a refresh. The pool area is amazing but some services were unavailable. Food was good.
by A verified traveler from Tarpon Springs
Posted 21 May 2024
by A verified traveler
Posted 20 Feb 2024
The staff was really helpful and very nice!
Comment from Hotel Management
13 Mar 2024 by Aliya Batyrbekova, Hotel Management
Dear guest, Thank you so much for your kind words! We're delighted to hear that our staff was able to assist you effectively and provide excellent service. We strive to ensure that every guest has a positive experience, and your feedback reinforces our commitment to delivering exceptional hospitality. We hope to welcome you back soon for another enjoyable stay!Best regards,Rahat Palace Hotel
by A verified traveler
Posted 4 Jan 2024
The Rahat Palace has been our favourite hotel in Almaty for some time
Most of the facilities are excellent and the food and in particular the staff who are first class
The one issue is that some areas would benefit from some TLC
The hotel opened circa 1994 and it is fair to say that some areas would benefit from being refreshed otherwise we always enjoy our stays and will continue to do so
We had some particular issues with our last stay which we addressed directly with the hotel during our stay and which were resolved to our satisfaction
by A verified traveler
Posted 29 Dec 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023 on Hotels
by A verified traveler
Rooms and Reception
Posted 27 Jul 2023 on Hotelsby A verified traveler
Posted 25 Jun 2023
I booked President Suit for five nights. The air conditioners from 3 were not working. People at the front desk were disrespectful. Regarding the room, we did not have anything. I had to book another hotel and ran away from that place. The worst experience ever. Thank you to the Expedia team they work with, and I got a full refund in 24 hours.
