Ratings based on 994 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
I didn't feel like the property was as inviting as the rating suggested and also the room didn't seem as clean, seemed a little sticky and humid
Comment from Hotel Management
5 Aug 2024 by L. Evans , Hotel Management
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
by A verified traveler
Posted 3 Aug 2024
Perfect stay.
What a great surprise to be able to see the horses running around the track from our hotel window in the morning!
Comment from Hotel Management
5 Aug 2024 by L.Evans , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
1 Aug 2024 by L. Evans , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Jul 2024
Staff was wonderful and helpful. Breakfast was fantastic
Comment from Hotel Management
20 Jul 2024 by Springhill Suites, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 7 Jul 2024
Website shows a indoor pool and it is completely closed, pool was empty and it looked like it is being used as a storage room now very upsetting considering what their website shows. Room had stains on the carpet and pull out bed had crumbs and food in it. Wont stay again
Comment from Hotel Management
20 Jul 2024 by Springhill Suites, Hotel Management
We apologize for the inconvenience of not having a pool.
by A verified traveler
Security breach
Posted 23 Jun 2024 on HotelsSecurity breach with exit door. Anyone can enter the building from the side door.
Comment from Hotel Management
26 Jun 2024 by L. Evans , Hotel Management
Dear Mr. Micheal,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these cleanliness issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by L. Evans, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Jun 2024
Pillows were fluffy and bed comfortable. Everything was clean.
Comment from Hotel Management
20 Jun 2024 by L. Evans , Hotel Management
Dear Ashley, On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 13 Jun 2024 on Travelocity
Comment from Hotel Management
20 Jul 2024 by Springhill Suites, Hotel Management
Thank you for your feedback!
by A verified traveler from Tucson
Posted 2 Jun 2024
I like this hotel, it is conveniently located justoff the I-220 loop and is just far enough away from town to be quiet, and close enough to not miss anything. The staff is wonderful.
Comment from Hotel Management
20 Jun 2024 by L. Evans , Hotel Management
Dear Douglas, On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
