Ratings based on 974 Verified Reviews
2.2 Room cleanliness
2.9 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
😀
Comment from Hotel Management
23 Nov 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
Roaches
Comment from Hotel Management
21 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with roaches during your stay. This is certainly not the experience we aim to provide, and we will address this concern with our housekeeping and maintenance teams to ensure the problem is resolved.We truly value your feedback and hope you'll give us another chance to provide a more pleasant experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
GOOD
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jose,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 19 Nov 2024
The room was dirty there was no comforter on the beds the room hadnt been updated in years. The bath tube was missing paint . There were light socket covers missing. The lamp shades were torn. The floor was dirty.
I talked to Management and they didn't want to do anything.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Edebra, We appreciate you taking the time to provide feedback on your stay. We take all comments seriously and have forwarded your concerns to our management team for further review. Our aim is to address issues promptly, ensuring all guests have a comfortable experience. Rest assured, your comments will help us enhance our services for future guests to enjoy a pleasant stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Denise,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
by A verified traveler
Posted 18 Nov 2024
Only thing good here was the front desk Ashley! She went above and beyond to help us . Dirty Rooms terrible cleaning department . The only other thing that was good was they most of the time brought fresh towels
Comment from Hotel Management
18 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. I'm so glad to hear that Ashley at the front desk made a positive impact on your stay. We truly appreciate her dedication to providing excellent service.I also want to sincerely apologize for the issues you encountered with the cleanliness of your room. This is certainly not the standard we strive to uphold, and I will address these concerns with our housekeeping team to ensure improvements are made moving forward.We value your comments and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
door wouldn’t lock from inside. put a chair against the door. bathroom is inadequate with hole in the wall. property not kept up
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Virginia, We apologize for any inconvenience you experienced during your stay. Our maintenance team will address the issues you mentioned. Your feedback is valuable and will help us improve our services for future guests.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Ryan,Thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. Your comments are important to us, and we will review the areas where we can improve to provide a better experience in the future. We hope to have the opportunity to serve you better next time.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Awesomeness, Affordable , Reliable Service. Discounts should be considered available for longer stayed. Just a suggestion. Great customer service!!
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear you had a great experience with our service. We also appreciate your suggestion regarding discounts for longer stays and will definitely consider it. We look forward to welcoming you back for another outstanding visit!Sincerely, Hotel Manager
