Ratings based on 23 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2020 on Hotels
No cleaning no enough food in the morning breakfast old rooms and treat you very bad
by A verified traveler
Posted 1 Sep 2020
by A verified traveler from London uk
Posted 17 Aug 2020
Pleasant , very helpful staff . We had a lovely one night stay on the way between Rila Lakes and Sofia during the summer period . We were charmed by the interior design with a lovely wood work ( tables , chairs , fence , etc) of a recently deceased local artists .
by A verified traveler
Great breakfast!
Posted 3 Mar 2020 on HotelsGood location, great breakfast, miserable rude staff but you cant have everything!!!!
by A verified traveler from Surrey
Posted 22 Feb 2020
The hotel was close to the slopes , it was clean and reception area was quite pleasing . We arrived at around 9 pm Friday night - we had paid for three nights half board but were told there was no food that night - eventually they said we could eat but charged us extra for the meal . The food was awful . I broke my leg during the stay and returned on crutches after 24 hrs in hospital - not a single member of staff asked what had happened or helped me . In fact one woman stepped round me sitting on the hotel steps with an utter look of disdain . We booked our skis through Expedia with another hotel and reception claimed to not know where that hotel was .... it was the Alpin - right on the slopes . We needed help to send images of my CT scan to the insurance company -they told us their computer was broken and couldn’t advise us where we might find one that worked . The service was the worst I have ever come across since travelling in China in 1989 .
by A verified traveler from london
Posted 16 Feb 2020
Good location and value for money. Food was really good. The thing I didn’t like was there was a smell of sewage almost everywhere and they didn’t have a kettle in the room. Still, for the money we paid, it was quite good
by A verified traveler
Great place in Borovets
Posted 13 Feb 2020 on HotelsThe hotel location is excellent. The room is very comfortable.
by A verified traveler
Posted 4 Feb 2020
My review is honest based on what i saw and experienced.
The hotel took our passports which i was not sure about and later found out they should only need a copy of it.
However aside from this the hotel was very cheap compared with the next best thing, you get what you pay for and for the money the hotel was good.
by A verified traveler
Posted 1 Feb 2020 on Hotels
by A verified traveler
Borovets Ski Weekend 2020
Posted 21 Jan 2020 on HotelsThe hotel is ideally positioned for skiing. It’s located close to bars and restaurants. The staff are friendly and helpful. The only slightly negative comment is that breakfast isn’t served until 8am, which makes you late the ski lifts starting at 8.30. It would be better if breakfast was at 7.30
