Ratings based on 18 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
2.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great Hotel with easy ski slope access.
Posted 11 Jan 2023 on HotelsParking here was horrible. Very narrow and difficult for a car to get in and out of. Hotel is great condition but also staff are very friendly.
Comment from Hotel Management
25 Jan 2023 by Claudia G., General Manager, Hotel Management
Dear Aaron,Thank you for this review about your stay with us.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.We hope to have the opportunity of welcoming you back in the future. Best regards,Claudia G., General Manager
by A verified traveler
March 2022
Posted 6 Mar 2022 on HotelsClean property and comfy beds, food was ok , parking is hit and miss as they have none of thier own.
It's 2 miles to Soldeu ski lift (not 1 minute as advertised) with little around the property.
Comment from Hotel Management
7 Mar 2022 by Claudia G., General Manager, Hotel Management
Dear Vince,
Thank you for commenting on your stay.
We are happy that you enjoyed your stay. We have, nevertheless, taken note of your suggestion and we will be looking into this.
It would be a pleasure to welcome you again.
Best regards,
Claudia G., General Manager
by A verified traveler
Not recommended at all
Posted 24 Jan 2022 on HotelsI booked the place according to the information that has been provided thinking that they have parking available. The hotel staff said that they have parking but it is not available. What does it mean? I have no idea because they didn't really explain themselves.
Other than that, service was not pleasant, staff was a little rude and did not give a nice feeling at all. Room was ok. Unfortunately, not clean at all! There was a poop stain at the toilet and the towel had some stains as well. Pretty dissatisfied, i did not expect a 5 stars hotel expirience but it was way too expensive for what it is and some things should not happen no metter what. I believe that cleaning is something that should not be compromised no metter what, and that even though the hotel is not with the best rooms or facilities(by the way the room. Is very tiny!) -the staff could be more professional and pleasant and definitely not as rude. Also- don't mention on hotels.com that you have an available parking when you clearly don't have...
I will not recommend. Price was 100€ per night which is far than cheap . I would expect to pay way less for what it is.
Comment from Hotel Management
7 Feb 2022 by Claudia G., General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share a review.
We are sorry to know that our high standards were not upheld on this occasion. We take your concerns very seriously and will address this with our housekeeping team. Our team is usually known for its friendly and courteous service, and it appears that in this case, we fell short. Rest assured, we will look into this as well and carry out any necessary training required. We do have rooms with different sizes available and if requested, we would have been eager to move you to another room better suited to your needs, if available. We also have parking available, however, it is not always guaranteed to be available due to limited capacity; hence, we urge our guests to reserve a parking spot in advance. We appreciate your candid remarks; It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
We hope that you will return in the future for an improved stay.
Kindest regards,
Claudia G., General Manager
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by Claudia G., General Manager, Hotel Management
Cher Antonio,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre satisfaction et votre confort.Nous espérons regagner votre confiance lors d'un prochain séjour. Bien à vous,Claudia G., General Manager
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Claudia G., General Manager, Hotel Management
Chère Virginie,Merci pour cet aimable commentaire suite à votre séjour au Hotel Austria by Pierre & Vacances.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir pour une expérience toujours de qualité.Bien à vous,Claudia G., General Manager
by A verified traveler
Posted 25 Dec 2023
Hemos pasado dos noches en este hotel,calidad precio excelente,se puede aparcar en la calle (de pago),es un hotel antiguo pero limpio y gente muy amable.
Comment from Hotel Management
28 Dec 2023 by Claudia G., General Manager, Hotel Management
Estimado Alin Ilie,Muchas gracias por su comentario sobre su estancia en Hotel Austria by Pierre & Vacances.Nos complace enormemente saber que encontró una excelente relación calidad-precio durante su estancia y que la posibilidad de aparcar en la calle fue conveniente para usted. Agradecemos sus amables palabras sobre la limpieza de nuestras instalaciones y la amabilidad de nuestro personal. Trabajamos con dedicación para mantener el hotel en las mejores condiciones y ofrecer un servicio acogedor.Será muy grato poder recibirle nuevamente. Un cordial saludo,Claudia G., General Manager
by A verified traveler
Posted 25 Dec 2023
Es mas de lo que esperaba
Comment from Hotel Management
28 Dec 2023 by Claudia G., General Manager, Hotel Management
Estimado Daniel,Le damos las gracias por su excelente valoración.Nos complace enormemente saber que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas y fueron de su total agrado. Es gratificante para nosotros que nuestros huéspedes reconozcan la dedicación y el esmero que ponemos en todos estos aspectos para asegurar una estancia confortable y agradable.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Claudia G., General Manager
by A verified traveler
Posted 8 Dec 2023
Falta un parquin para los clientes
Comment from Hotel Management
11 Dec 2023 by Claudia G., General Manager, Hotel Management
Estimado Jordi, Gracias por los minutos que ha dedicado a valorar su experiencia y por haber compartido sus observaciones.Nos complace saber que la limpieza y el estado del hotel fueron de su total agrado, así como el servicio que recibió. Agradecemos sus comentarios y tomaremos en cuenta su observación para mejorar en todo lo posibleEsperamos volver a recibirle en otra ocasión. Saludos cordiales,Claudia G., General Manager
by A verified traveler
buona qualità prezzo ad eccezione della colazione
Posted 12 Mar 2023 on Hotelssoggiorno ideale per chi non vuole spendere molto e poter sciare nella zona di Grandvalira.
L'hotel si trova proprio all'uscita del tunnel e all'inizio della valle, buona location se si ha la macchina per spostarsi alle stazione sciistiche. Grau Roig solo a 3 minuti, Soldeu a 8 minuti e 12 El Tarter.
L'hotel ha un parking su prenotazione ma la rampa per accedere è molto stretta quindi per esempio con la nostra Tesla non abbiamo parcheggiato. Fuori dall'hotel, in strada, sulle strisce blu si torva parcheggio gratuito.
No minibar in camera.
Nota negativa la colazione purtroppo di scarsa qualità i succhi ( industrali ), i formaggi e salumi.
Comment from Hotel Management
15 Mar 2023 by Claudia G., Direttrice generale, Hotel Management
Gentile Martina,Grazie per averci fatto conoscere la sua opinione.Lavoriamo quotidianamente per poter garantire a ciascuno dei nostri ospiti un soggiorno piacevole e di qualità e per questo motivo ci fa piacere il fatto che abbia messo in evidenza l'ottimo rapporto qualità-prezzo della nostra proposta.Ci dispiace, invece, che la qualità della colazione non abbia soddisfatto le sue esigenze. Terremo conto del suo commento per cercare di migliorare ulteriormente la nostra proposta da questo punto di vista.Le porgiamo i nostri cordiali saluti.Claudia G., Direttrice generale
by A verified traveler
Posted 13 Feb 2023 on Hotels
Comment from Hotel Management
27 Feb 2023 by Claudia G., General Manager, Hotel Management
Kjære Jan Egil,Vi har ikke informasjon om hva som ikke var tilfredsstillende med oppholdet ditt. Vi oppmuntrer våre gjester til å kontakte resepsjonen under oppholdet slik at vi kan ordne opp i de eventuelt uheldige forholdene. Takk for nåClaudia G., General Manager
