Ratings based on 866 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
by A verified traveler
Posted 29 Dec 2024
Breakfast was hardly continental at all. There were little to no options to eat. Additionally, the cleaning women outside were screaming at each other at 7 in the morning disrupting everyone’s sleep. We waited in line to check out for a long time before the front desk staff returned to give us assistance for our check out.
Comment from Hotel Management
30 Dec 2024 by M, Hotel Management
Dear Samira,Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. We apologize for the limited breakfast options and the noise from our housekeeping team, which disrupted your rest. This is not the standard of service we aim to provide, and we are addressing these concerns with our staff to ensure a more peaceful environment for all guests. Additionally, we apologize for the delay at check-out and will work to improve the responsiveness of our front desk team.Sincerely,Management Team
by A verified traveler
Posted 28 Dec 2024
The bed sheet seems not clean with weird stain, the room is overall dirty and dusty.
Comment from Hotel Management
30 Dec 2024 by M, Hotel Management
Dear Laddavanh,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Cleanliness is one of our top priorities, and we regret that we did not meet your expectations in this regard. The condition of your room, including the bed sheets and dust, is unacceptable, and we are taking immediate steps to address this with our housekeeping team.Sincerely,Management Team
by A verified traveler
Posted 27 Dec 2024
don’t let the pictures fool you
Comment from Hotel Management
30 Dec 2024 by M, Hotel Management
Dear Natalie,Thank you for sharing your thoughts with us. We’re sorry to hear that your experience did not meet your expectations. We strive to provide an accurate representation of our property through our photos, but we understand that there may have been aspects of your stay that didn’t align with what you anticipated. Your feedback is important to us, and we will take it into account as we work to improve our guest experience.Sincerely,Management Team
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Manager, Hotel Management
Hello Yamilex, We appreciate you taking the time to rate us! We hope you had a pleasant stay with us and look forward to welcoming you back soon.
by A verified traveler
Posted 21 Dec 2024
Grezt
Comment from Hotel Management
24 Dec 2024 by Manager, Hotel Management
Hello Timothy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 21 Dec 2024
It is family friend. Clean,quiet and very accomidating. They also have a nice continential breakfast in the morning.
I highly recommend this Comfort Inn in Borden town.
Thanking Managemwnt for being so kind and helpful
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Kelly,We are thrilled to hear that you had a pleasant stay with us at Comfort Inn Borden town and enjoyed our clean rooms, peaceful environment, and our continental breakfast. Your recommendation means a lot to us. We appreciate your kind words and look forward to welcoming you back in the future.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Marc,Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your time at our hotel. Our team is dedicated to providing top-notch service, and we hope to welcome you back again soon.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Katie,We appreciate you choosing to stay with us. Your comfort is our priority, so please do not hesitate to contact us with any concerns from your recent visit. We hope to welcome you back for an improved experience.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Milap,We're thrilled to hear you had a fantastic stay with us! We appreciate your kind words and hope to welcome you back soon for another enjoyable experience.
