Ratings based on 562 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
The hotel is very convenient, close to the station. For the price it is cheap and cheerful. The staff are very friendly and the hotel at night feels very safe but the area at night is not always great. The facilities are basic. There are plenty of food stores and restaurants and the tram makes it easy to travel into town and to the airport.
Comment from Hotel Management
18 Aug 2024 by Margarita, Hotel Management
Dear Madam,Thank you for writing to us following your stay, thank you also for all these details which are very important to us. We are delighted to know that you appreciated the friendliness of the staff, the comfort of the room and the location of the hotel.We hope to see you again to make you live the same experience!The Ibis Budget team of Gare Saint Jean,
by A verified traveler
Nice stay, but overcharging error
Posted 27 Jun 2024 on HotelsThe hotel was in a great location by the station and about a 20 min walk from the centre. The room was very clean and everything was in good order so very good for a budget hotel. However, despite paying on hotels.com we were asked to pay again at check in. We should have noticed the error but after a 5am start and having booked many months ago we mistakenly complied. Had we not noticed the error they would have not raised the double payment. So i would advise being cautious of this error if booking.
Comment from Hotel Management
28 Jun 2024 by Margarita, Hotel Management
Dear Madam,We are sorry to see that you encountered problems with your reservation. Our teams are present every day 24 hours a day to meet your needs and offer you all the comfort from start to finish, do not hesitate to contact us the next time you stay.Best regards,
by A verified traveler
Good Budget hotel
Posted 22 Jun 2024 on HotelsOverall it was a good stay in a budget hotel. The most annoying aspect was the fire alarm going off multiple times and having to evacuate from the 6th floor due to smokers in their rooms. It was located near the train station which isn’t the most central neighborhood in Bordeaux, but it was easy enough to access the city center using transit. The cleaning staff was great and always left our room clean and fresh.
Comment from Hotel Management
24 Jun 2024 by Margarita, Hotel Management
Dear Sir, Madam,We thank you for taking the time to write to us following your stay. We are delighted to know that your stay with us went so well and that we were attentive to your needs.Please know that customer satisfaction is our priority.Best regards,
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Margarita, Hotel Management
Dear Madam,We are delighted to read that you appreciated the quality of your stay. We make it a point of honor to offer our customers a unique service so that you can have a pleasant stay! Looking forward to welcoming you again to our Ibis Budget hotel at Gare Saint Jean.The Ibis Budget team at Gare Saint Jean,
by A verified traveler
Posted 20 Jun 2024
Room completely adequate and well priced. On weekdays. Facilities would not be up to a four star business traveller’s expectations, however. Cafe for breakfast was a bit basic, but the area abounds with alternatives.
Comment from Hotel Management
24 Jun 2024 by Margarita, Hotel Management
Dear Sir,We are delighted to read that you appreciated the quality of your stay. We make it a point of honor to offer our customers a unique service so that you can have a pleasant stay! Looking forward to welcoming you again to our Ibis Budget hotel at Gare Saint Jean.The Ibis Budget team at Gare Saint Jean,
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Margarita, Hotel Management
Dear Sir,We are pleased to see that you enjoyed your stay, we remain at your disposal for any additional information or comments.We hope to see you again at our hotel.The Ibis Budget team at Gare Saint Jean
by A verified traveler
Posted 10 May 2024
Great staff, cheap place to stay, has all the basics, however not exactly the safest area outside the hotel, likely preferable to return to your room before dark or get a taxi to the door. Overall would recommend.
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by Chris, Hotel Management
Madame,Monsieur,Nous tenons à vous remercier pour votre retour d'expérience. En effet, celui-ci va nous être très utile afin de nous améliorer et espérons vous accueillir à nouveau prochainement.Bien à vous.La réception.Christophe
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by Margarita, Hotel Management
Dear Sir,Many thanks for this comment. We are delighted to know that your stay with us went so well.We hope to see you again very soon.Best regards,The Ibis Budget Gare Saint Jean team,Margarita
by A verified traveler
Posted 6 Apr 2024
Very dirty area convenient to transportation is about all very stark place
Comment from Hotel Management
7 Apr 2024 by Margarita, Hotel Management
Dear Sir, Madam,The entire team at the Ibis Budget Center Gare Saint-Jean hotel thanks you for this feedback which you took care to share with us. Also, we will not fail to share your comments with the teams concerned. We hope to see you again to change your mind!Ibis Budget de La Gare Saint JeanMargarita
