Ratings based on 197 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redwood city
Posted 23 May 2024
First we were given a room on the 2nd ( usa 3rd) floor accessable by narow and very steep stairs, not elevator, which was not disclosed in property description. After ee refused that accimodation we were given a garden house, which was good option, as we had a lot of privacy. Ov course that cost more than standard room.
During our 2nd night all property was without electricity whole night and that was very unusual experience. Blackout lasted whole night. We were not given any explanation or excuses.
Location is 15 min walk to center of this beautiful city. After all i wouldn’t stay again at this property.
by A verified traveler
A True French Experience
Posted 26 Sep 2023 on HotelsUnique property with lots of character. It felt like a true French experience. Our room was on the lower level of the building which meant we had access to a small private patio and to the larger, public courtyard. We spoke with another guest who was staying in a private villa off the courtyard so there are a variety of rooms available.The convenience of the buffet breakfast made for an easy start to our day.
We had a car and while parking is available it is about a 10 minute walk in a very narrow underground facility.
The location of Villa Victor Louis made for easy access to restaurants, TBM stops, and shopping.
The staff were very professional and personable.
Comment from Hotel Management
7 Nov 2023 by Hélène & Villa Victor Louis' team, Hotel Management
Dear Nancy,Thank you for this pleasant comment!All rooms are meticulously decorated, each with a personal touch, yet all the charming ambiance of the 18th century is conserved .Villa Victor Louis is located in the heart of Bordeaux, making it incredibly convenient to explore the city, just a 10-minute walk away of the Opera House. Our team is indeed well known for its investment and the care given to our guests. We are always happy to help for all questions regarding the city of Bordeaux.Best regards
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 27 Aug 2023
It may be an old residential building remodeled to good appearance. Bed sheet not replaced. Difficult to use light switch. Shower head refusing to stay in working position. Breakfast is poorly served in quantity and quality. No onsite or nearby parking. 7 minutes to public parking.
Comment from Hotel Management
7 Nov 2023 by Hélène & Villa Victor Louis' team, Hotel Management
Dear Hoju,We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.During long stays bed sheets are replaced every 3 to 4 days unless asked, to limit our ecological impact ( all information are available at reception or directly in our directory).Regarding breakfast, our buffet selection has a wide variety of choice, we offer a range of sweet and savory options including cereals, bread, pastries, dairy products, cheese and meat, and seasonal fruits locally provided and organic for a majority.Indeed if you looking for an american style breakfast you will be disappointed. Located in France and as french lovers we are eager to respect our values and customs with a hint of creativity nerveless. For future visits, please don't hesitate to communicate any concerns to our staff immediately, so that we can address them promptly like show you how to switch the light on and off.Best regards,
by A verified traveler
Posted 30 Jul 2023
The Hotel was very disappointing! Got put in the worst room, in the roof! Extremely Hot! No Shower! No parking on-site despite stating they did! House keeping didn’t lock our doors after they cleaned so that anyone could just walk in! Very deceiving from the pictures! And worst of all the manager declined our upgrade even though there was other rooms available and we booked as VIP.
Expedia and this hotel have let us down and that needs to be rectified.
Comment from Hotel Management
28 Sep 2023 by The manager, Hotel Management
Dear Andrew,Thank you for sharing your feedback regarding your recent stay. We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.Nevertheless we would like to come back to you regarding your words:-No shower : It is hard to imagine that we have rooms without shower or bathtub. Indeed in the room you have selected, Superior, there is no shower but a bathtub !As you can read on Expedia but you have to read.-No parking: as you can read on Expedia no parking on site is mentioned we indeed have partnership with a nearby parking 7min walk.-VIP do not included systematically Very Impolite People, witch try by all means to have "goodies" by lying and trying to manipulated reception I have heard all your words and despair to rectify what you feel just.As he worst manager , I declare you my number 1 worst liar and guest.Sincerely yours,
by A verified traveler
Posted 15 Jun 2023
This place is too old and awful for what they charge. Will not stay again. Bad bed. Bad shower. Too old and smelly.
Comment from Hotel Management
16 Jun 2023 by Helene, Villa Victor Louis, Hotel Management
Dear Amin, We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.We hope is wasn't all your trash and food we found on floor of your room that inconvenances you.Kind regards,
by A verified traveler
Posted 18 May 2023
Poor service - only allowed 4 devices to log on to Wi-Fi (in our case we only managed to get 2 phones and 1 ipad connected). We now live in a time where free Wi-Fi is widely available and yet this hotel is limiting guests’ usage. The room is very small and there is no lift. Location is not convenient as well.
Comment from Hotel Management
18 Jul 2023 by Hélène & Villa Victor Louis' team, Hotel Management
Dear Chin,We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.It is surprising that the WI-FI logins was not sufficient, if you had approached our reception, we would have been more than happy to assist you in connecting to the Wi-Fi network..Regarding your room booking, you had booked a classic room through Expedia, where you can find detailed information about the room, including its size, in this case, it was 20m². Next time, please don't hesitate to communicate any issues to our staff immediately, and they will do their utmost to address them, and to select a larger room, as a superior or Suite to enjoy a spacious room.Best regards,
by A verified traveler
Posted 30 Oct 2022
Disappointing. The hotel wasn’t very clean and our room - the toilet floor in particular was dirty. We requested a re-clean but it didn’t happen. Too many stars and too high a price for what we received. Would not recommend.
by A verified traveler from Aberdeen
Posted 18 Oct 2022
by A verified traveler from Aberdeen
Posted 18 Oct 2022
