Ratings based on 478 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 25 Sep 2024
by A verified traveler
Posted 3 Sep 2024
No service
by A verified traveler
Posted 11 Aug 2024
The only thing we didn’t like were the pillows…too hard.
Unfortunately we arrived late and had a difficult time finding somewhere to eat…
Comment from Hotel Management
11 Aug 2024 by Jeanne, front office team., Hotel Management
Dear Mark, we are sorry to hear about the issue with the pillows. Regarding dining options, note that we proprose a few meal in jars, either cold or to be reheated when the restaurant is close. Your feedback is valuable to us. Best regards.
by A verified traveler
Posted 7 Aug 2024
Helpful staff, nice big room
Comment from Hotel Management
8 Aug 2024 by Jeanne, front office team., Hotel Management
Dear Rob, thank you for your kind words about our helpful staff and spacious rooms. We are delighted to hear that you had a pleasant stay with us. Looking forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 5 Aug 2024
We stayed here while visiting for the Olympics and it just so happened to be the same hotel where the Men's and Women's Spanish National Soccer teams were staying! The hotel is beautiful and a close walk to the river trams, with plenty of dining/shopping options nearby.
Comment from Hotel Management
6 Aug 2024 by Jeanne, Hotel Management
Dear Krista, thank you for choosing Hôtel Mercure Bordeaux Château Chartrons during your visit for the Olympics. We are delighted to hear that you enjoyed your stay and the convenient location close to the river trams. We hope to welcome you back soon! Best regards, Hôtel Mercure Bordeaux Château Chartrons.
by A verified traveler
Posted 30 May 2024
Property is located in an older part of Bordeaux. There are many cafe's within a short walk from the hotel.
by A verified traveler
Posted 12 May 2024
Hotel had a convention of "piercing and tattoos" Artist, not my style!
by A verified traveler
Posted 6 May 2024
Close to all
by A verified traveler
RWC - Bordeaux 2023
Posted 16 Sep 2023 on HotelsRoom was quite dark. Hotel was a little tired and needs freshening up. Bed was uncomfortable due to a mattress liner. Good breakfasts and centrally located.
by A verified traveler
Posted 5 Sep 2023
Very nice hotel a little out of the core. When construction is completed in front of the hotel it will seem less removed from downtown core. Breakfast buffet is fantastic
