Ratings based on 603 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Excellent location near the airport in Merignac. The staff were friendly, courteous and professional.
by A verified traveler from Austin
Posted 8 Nov 2024
No shower and AC worked
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 19 Sep 2024
I was on a late flight into Bordeaux, so this was the perfect hotel for me. It was easy to find, it was easy to get the tram to the train station the next day, the service was very good. The breakfast the next morning was excellent.
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024
High priced for what it was. It was an airport hotel at the end of the day, but nothing like what was in the pictures. The pictures online must be from when it was brand new.
Very worn out, very strange decor.
Needs a bit of a refurb and facelift.
Comment from Hotel Management
26 Aug 2024 by Elsa MARANDE, Hotel Management
Sir,Thank you for taking the time to share your comments. We are sorry that your stay did not live up to your expectations.We recognise that the hotel could benefit from a refresh and we do have renovation projects underway to improve the facilities and decor. We are committed to providing our guests with a pleasant experience and apologise for any disappointment caused.We appreciate your feedback as it helps us to identify areas for improvement. We look forward to welcoming you back to a refurbished setting that better meets your expectations.Yours faithfully Elsa MARANDEGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 4 Aug 2024
Great hotel. Easily accessible by tram from Bordeaux centre. Room clean and comfortable. Amazing evening buffet.
Comment from Hotel Management
26 Aug 2024 by Elsa MARANDE, Hotel Management
Madam,We very much appreciate your comments regarding your stay at the Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Elsa MARANDEGeneral Manager
by A verified traveler
Posted 13 Jul 2024 on Hotels
We had booked for 1 night but British airways altered our flight times so only used the room in the afternoon and left before 7pm.
We were disappointed that we could not get
Any food as the restaurant didn't open until 7pm and only had an al la carte menu. Some sort of roll or club sandwich would have been better.
Comment from Hotel Management
29 Jul 2024 by Elsa MARANDE, Hotel Management
Mr,Thank you for taking the time to share your experience.We would like to inform you that we offer room service from midday to midnight. If you are faced with a similar situation in the future, please feel free to order a meal directly from your room. We offer a variety of options, including sandwiches and snacks, to meet your needs outside our restaurant's opening hours.We look forward to welcoming you back and providing you with a complete and satisfying experience.Yours faithfullyElsa MARANDEGeneral Manager
by A verified traveler
Posted 12 Jul 2024 on Hotels
Rooms have terrible smell to tabaco
It does not look anything like the pictures.
Is outdated
Comment from Hotel Management
29 Jul 2024 by Elsa MARANDE, Hotel Management
Mrs,Thank you for sharing your review. We are sorry to hear that your stay did not live up to your expectations.We sincerely regret that you perceived the smell of tobacco in your room. We have a strict no-smoking policy and make every effort to maintain a fresh and pleasant environment for all our guests. We will redouble our efforts to resolve this issue.Regarding the style of the rooms, we understand that tastes may vary. We endeavour to keep our rooms up to date and in keeping with the photographs we publish. We take your feedback very seriously and will be checking the rooms to ensure that they meet our guests' expectations.We look forward to welcoming you back and providing you with an improved experience.Yours faithfullyElsa MARANDEGeneral Manager
