Ratings based on 644 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Nice stay in Bordeaux, close to the center.
In order to walk to the center, you cross a beautiful bridge (only for public transport, bikes and pedestrians).
Also you can take a ferry in order to cross the river.
Comfortable room with a big bed. Nice shower with good space.
Very friendly staff. Petfriendly hotel!
Parking is a bit dirty since during the day it is shared with a Carrefour shop and a Basic Fit gym. But during the night this parking is locked with a gate. Also, the parking is monitored through CCTV (hotel reception has live feed). This parking is better secured than others in the area where they are having lots of problems with breaking into cars and vandalism. For us this was a huge plus since we were travelling with a car loaded with luggage.
Comment from Hotel Management
14 Nov 2024 by Pauline, Hotel Management
Dear Kenneth,Thank you very much for your positive feedback! We are delighted that you were satisfied with your stay at the Ibis Bordeaux Bastide, particularly for the convenient location, the comfort of the room and the warm welcome from our team. We are also pleased that the security of the car park gave you peace of mind during your stay. We take note of your comments regarding the cleanliness of the car park during the day. We look forward to welcoming you back to Bordeaux!Regards
by A verified traveler
Posted 24 Oct 2024
Hotel was just as we needed. Easy to get to from the airport and a short walk into the main attraction areas.
Comment from Hotel Management
28 Oct 2024 by Pauline, Hotel Management
Dear Neil,Thank you very much for your comment! We are happy to hear that the Ibis Bordeaux Bastide met your expectations and that you appreciated the ease of access from the airport. We hope to welcome you again on your next visit to Bordeaux!
by A verified traveler
Posted 1 Sep 2024
Friendly
Comment from Hotel Management
2 Sep 2024 by Pauline, Hotel Management
Dear Madam,Thank you for this nice note. I am delighted to read that you had a pleasant timeHave a nice day
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Pauline, Hotel Management
Bonjour,Merci d'avoir pris le temps d'évaluer votre séjour. N'hésitez pas à nous dire ce qu'il a manqué pour avoir un 10/10.Bonne journée
by A verified traveler
Posted 18 Aug 2024
Clean, quiet, easy access. Super friendly and helpful staff. We were asked at check in if we wanted our room cleaned daily. We said yes. However, we wouldn’t need our towels changed daily. We would put our placard out indicating when we needed the room cleaned. This translated to our room being tagged as not needing cleaning throughout our stay. When we requested cleaning we were told they couldn’t because of this clerical error. They did empty the trash twice and gave us new towels - which was unnecessary. But never cleaned or ran the vacuum…
Comment from Hotel Management
19 Aug 2024 by Pauline, Hotel Management
Dear William,Thank you for taking the time to share your review. I am delighted to read that you had a pleasant timeI apologize for this cleaning errorLooking forward to seeing you again,
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Pauline, Hotel Management
Cher William,Merci d'avoir pris le temps de partager votre avis. Je suis ravie de lire que vous avez passé un agréable momentAu plaisir de vous revoir,
by A verified traveler
Surpising Jewel
Posted 17 Aug 2024 on HotelsI had a wonderful stay here, it was a little bit out of the town, but after my first night that became a positive. The staff here are lovely, helpful, polite and could accommodate for my poor French. I even decided to stay for an extra night while I was on my way home. I am planning to stay here again sometime soon. In short, I loved it.
Comment from Hotel Management
19 Aug 2024 by Pauline, Hotel Management
Hello,Thank you for taking the time to leave a review. I am delighted to read that you had a pleasant time. I will not fail to pass on your compliments to the teamLooking forward to seeing you again,
by A verified traveler
Posted 16 Aug 2024
Clean and friendly staff
Comment from Hotel Management
19 Aug 2024 by Pauline, Hotel Management
Hello,Thank you for taking the time to leave a review. I am delighted to read that you had a pleasant timeHave a nice day
by A verified traveler
Staff so so helpful
Posted 15 Aug 2024 on HotelsAll the staff were very friendly and helpful, which created a very good atmosphere in the hotel.
Comment from Hotel Management
16 Aug 2024 by Pauline, Hotel Management
Hello,Thank you for sharing your experience.I am delighted to read that you had a pleasant time and that you appreciated the availability of our teamsHave a nice day,
by A verified traveler
Posted 10 Aug 2024
Very helpful staff
Comment from Hotel Management
10 Aug 2024 by Tom, Hotel Management
Dear Julie,Thank you for sharing your experience in our hotel. We are so glad to find out that our staff was helpful during your stay. We hope to see you soon,Kind regards
