Ratings based on 534 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
beautiful
by A verified traveler
Posted 5 Aug 2024
The rooms were to a smart and good standard. The swimming pool was unsafe with only one set of stairs into it which were coming away from the floor. On check-in we were told the time for breakfast and were given the impression it was included only to then be charged EUR 25 per person per day. It was not worth that value. Knowledge of the reception staff wasn't great either.
Comment from Hotel Management
10 Aug 2024 by Mrs BOUYER Carine, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you found the rooms to be of a smart and good standard.However, we deeply regret the issues you encountered with our swimming pool and during your check-in process. Your safety is our top priority, and the condition of the pool stairs you mentioned is certainly not acceptable. We are taking immediate action to address this concern to ensure the safety and comfort of all our guests.Regarding breakfast, we apologize for the misunderstanding. We strive to ensure that all our guests are fully informed of what is included in their stay, and it's disappointing to hear that this was not clear during your check-in. We will review our communication processes to prevent such confusion in the future.Finally, we're sorry that our reception staff did not meet your expectations in terms of knowledge and assistance. We will be reinforcing our training to ensure that our team can provide the best possible service and information to our guests.Thank you once again for your valuable feedback. We hope you will give us another chance to provide you with a better experience in the future.Best regards,Mrs BOUYER CarineHotel Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Excellent
Posted 4 Aug 2024 on HotelsWe had broken down whilst trying here and our camper needed to be repatriated and the staff were excellent. They went the extra mile to help in any way they could
by A verified traveler
Tired old hotel poor value for money
Posted 24 Jul 2024 on HotelsTired old business hotel. Depressing bilious green stained carpet and decor. Old bathroom with leaking shower and no surface to put toiletries on. Staff incompetent and took two card details. Charged the wrong card despite saying they would charge the other one. Charged for so called secure parking that wasn’t secure as anyone could get in and out as the barrier was automatic. We said we didn’t want breakfast but they tried to charge us for it anyway.. Horrible location, area felt very run down and unloved. A big mistake.
Comment from Hotel Management
10 Aug 2024 by Mrs BOUYER Carine Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit.Firstly, I want to clarify that the green carpet, which you found unpleasant, was installed only four years ago. We understand that decor is a matter of personal taste, and we're sorry it did not appeal to you. Regarding the bathroom, we apologize for the inconvenience caused by the leaking shower. Please be assured that this issue has since been addressed and repaired.We regret the confusion regarding your payment and the use of your card details. This should not have happened, and we will review our procedures with our staff to ensure that such mistakes are not repeated in the future. Regarding the breakfast charge, it is indeed automatically applied to all rooms, but we verify with guests each morning whether they have consumed breakfast or not. We apologize for the misunderstanding in your case and assure you that we do not wish to charge for services not used.Finally, we're sorry to hear that the location did not meet your expectations. We appreciate your feedback, as it helps us to improve our services and facilities.Thank you again for sharing your experience. We hope you might consider giving us another chance in the future.Best regards,Mrs BOUYER CarineHotel Manager
by A verified traveler
Nice hotel with high deposits !!
Posted 16 Jul 2024 on HotelsGood : central Bordeaux very accessible by tram.
Pool area and bar nice as is room all as would expect at this price level .
Bad: Being asked for a 1400 Euro deposit on arrival for a 700 euro stay. When challenged we were told that the receptionist had put on too much and that it should be the cost of the room plus 100 euros a day though not to worry as this was only an authorisation and that the money wouldn't have been taken. On leaving we paid the bill owing. A couple of days later on checking the credit card it showed both the 1400 deposit and the 700. We enquired and then was told it was our credit card providers fault as they had cancelled the preauthorisation when we left. Whilst we are chasing this up - we feel that it is very presumptive of this hotel to take so much even if it is only 100 euros a day as soon as you arrive .
If they feel the clientele are likely to do a runner - why not just charge the room rate and one flat charge of 100 euros . The cost of breakfast and dinner are quite expensive if not doing the lunchtime special and it is most unlikely that someone will take all their meals there during a 4 day stay!!
Other niggles were lack of minibar/fridge in rooms on 4th floor and we struggled with the safe .
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 25 May 2024
The hotel main reception and bar area is nice, with modern decor. The staff were also very friendly. The room had nice decor and very spacious and there was minimal noise from other guests. It was excellent that the hotel has a water tap offering filtered water (including sparkling) to refill.
The only minor issue was the shower head did not work properly as half of the nozzles appeared to be blocked. Also, we got to our room and 10 minutes later the service maids were knocking on seeing if we needed the room clean which I thought was strange & even with the do not disturb sign they knocked on.
The property is conveniently located with a tram stop right across the road. The tram journey towards central takes 20-30 mins depending on where you get off so easy. Although, going to the centre it begins quiet but more towards the centre it can get very busy and on the way back can also be standing room only.
The hotel is also right near the lake and it is a nice walk around the lake.
by A verified traveler
Posted 18 Aug 2023 on Hotels
by A verified traveler
Posted 16 Aug 2023
Good hotel, some confusion at the breakfast.
Room carpets were "messy", not saying they were not clean but there were some brown stains here and there... suspicious.
