Ratings based on 713 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The property was located right in the heart of the city and parking was close by . The ambiance of the hotel was cold and disengaged which came from the lack of engagement from the hotel staff . It’s a people business , make engagement part of the guest experience.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Unfussy lovely place, friendly staff, in a really nice area, nice breakfast, good room
by A verified traveler from NEW YORK
Posted 9 Nov 2024
The best location in Bordeaux!
Comment from Hotel Management
13 Nov 2024 by Chloé, Hotel Management
Good day!We thank you for your feed back.We hope to welcome you again soon.Best regards,Chloé,General Manager Assistant
by A verified traveler
Posted 1 Nov 2024
Excellent location and very comfortable room. Staff were very friendly. We really enjoyed our stay.
Comment from Hotel Management
3 Nov 2024 by Chloé, Hotel Management
We thank you for your feedback and hope to welcome you again soon.Yours sincerely,Chloé,Accommodation Department Manager
by A verified traveler
Posted 29 Oct 2024
Staff went above and beyond to resolve two issues for us. Very much appreciated.
Comment from Hotel Management
29 Oct 2024 by Chloé, Hotel Management
Dear Madam,We thank you for your super feedback on your stay, we are glad to know that our staff was able to make your stay better.We are looking forward to welcoming you again.Best regards,Chloé
by A verified traveler
Posted 29 Oct 2024
Perfect Location.
Comment from Hotel Management
29 Oct 2024 by Chloé, Hotel Management
Dear Sir,Thank you for your feedback. We're happy that you had a good time in our hotel.We wish you a great day,Best regards,Chloé
by A verified traveler
Posted 18 Oct 2024
Superbly located. Excellent helpful staff.
Comment from Hotel Management
29 Oct 2024 by Chloé, Hotel Management
Dear Madam,We thank you for your super feedback on your stay. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you again.Best regards,Chloé
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Chloé, Hotel Management
Dear Sir,We thank you for your nice review on your recent stay with us ! We hope we will have the pleasure of welcoming you back soon.Sincerely,Chloé, Accommodation department Manager
by A verified traveler from APO AE
Posted 10 Oct 2024
Overall we rank our stay OUTSTANDING! The A/C all of a sudden stop working due to mechanical issue. However, the staff (Celia, Catherine, and others) made sure we were accommodated and our comfort was address. They offered another room for us to sleep in (smaller) yet had the A/C. They also provided those little things to make your stay and the occasion you’re celebrating feel memorable. Issue will almost always happen, but what makes it better is how they respond to address and make things better that actually makes the difference. Thank you… highly recommend.
Comment from Hotel Management
29 Oct 2024 by Chloé, Hotel Management
Dear Sir,We thank you very much for your super feedback on our hotel. We are happy that our staff was able to make your stay a great one. We are looking forward to welcome you again,Best regards,Chloé,General Manager
