Ratings based on 558 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Our "suite" had a very odd layout, long narrow, not gracious. We had an interior courtyard view, which was no view at all. The heat did not work properly and we were often cold in the room. Management brought in two ugly portable heaters which did not help. Would never stay here again, nor would I recommend the hotel
Comment from Hotel Management
21 Nov 2024 by Marion from marketing department, Hotel Management
Dear Eduardo Zayas,Thank you for your feedback regarding your recent stay at the InterContinental Bordeaux - Le Grand Hôtel.While some of our rooms feature a unique design that reflects the history and charm of our building, we strive to offer options that suit a variety of preferences.Regarding the heating issue, we sincerely apologize for the inconvenience. Our technical team has been informed to ensure that this issue is quickly addressed and resolved for future stays.We look forward to welcoming you again and wish you a pleasant stay, Sincerely
by A verified traveler
Posted 27 Oct 2024
Clean property in a good location. Great customer service
Comment from Hotel Management
21 Nov 2024 by Marion from marketing department, Hotel Management
Dear Marina Wolf-Schmidt,Thank you for your feedback following your stay at the InterContinental Bordeaux - Le Grand Hôtel.We are delighted to read that you appreciated the cleanliness of our spaces and our location in the heart of Bordeaux. We look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
21 Nov 2024 by Marion from marketing department, Hotel Management
Dear Martin Burke,The Grand Hôtel de Bordeaux would like to thank you for your positive feedback. Your satisfaction is our greatest reward, and we are delighted to have been able to contribute to a pleasant moment during your visit to the Grand Hôtel de Bordeaux.Please do not hesitate to visit us again or to share your impressions in greater detail during your next stay. We look forward to welcoming you again.Sincerely,
by A verified traveler
Posted 14 Oct 2024
The room had a very strong off putting perfume smell, possibly room spray. We had to open the window to air out the room. It was so strong, we had to leave the window open, We had to ask several times for facial tissue for our bathroom. They would agree to send some, but didn’t follow through. In the early evening we asked the front desk for water for our room, and they advised that everything was closed and that they were unable to do so. We went out and purchased water at a nearby store. Bordeaux was beautiful, but we were underwhelmed by the hotel’s customer care. The lower rating for “around the property” was due to construction.
Comment from Hotel Management
15 Oct 2024 by Marion from marketing department, Hotel Management
Dear Mary-Lynn Kassis, Thank you for taking the time to share your impressions following your stay at the Grand Hôtel de Bordeaux. I am sincerely sorry to hear that your experience did not live up to your expectations, particularly concerning the smell in your room, the lack of responsiveness to requests for tissues, and the unavailability of water in the evening.Rest assured that we have taken your comments very seriously and have passed them on to the relevant departments.We hope you will give us the opportunity to regain your trust during a future stay, where we will make sure to offer you the quality experience you deserve.Sincerely,
by A verified traveler
Posted 14 Oct 2024
The shower/tub is very difficult to get in and out of.
Comment from Hotel Management
14 Oct 2024 by Marion from marketing department, Hotel Management
Dear James Engel,Thank you very much for taking the time to share your review of your stay at the Grand Hôtel de Bordeaux. We are delighted to hear that you enjoyed your experience.We have taken into account your comments about the difficulty of accessing the shower/bath. Your comfort and satisfaction are very important to us, so please be aware that we have a number of rooms that could accommodate this issue. We look forward to welcoming you back soonSincerely, Marion from marketing department
by A verified traveler
Posted 13 Oct 2024
This stunning property did not disappoint! The customer service exceeded all expectations, the breakfast was stellar, and the guest room was gorgeous. I will definitely be back.
Comment from Hotel Management
14 Oct 2024 by Marion from marketing department, Hotel Management
Dear Tracy Aubuchon,Thank you very much for your review! We are delighted to hear that you had a memorable stay at the Grand Hôtel de Bordeaux. It is a pleasure to know that our team was able to exceed your expectations and that you enjoyed our breakfast as well as the comfort of your room.We would be delighted to welcome you back on your next visit. Sincerely, Marion from marketing department
by A verified traveler
Posted 24 Sep 2024
Very small and old rooms and bathrooms.
Very small windows and dark rooms.
Lighting is poor and complicated to turn on.
Breakfast choices do not reflect the value of property and 5 stars rating.
Comment from Hotel Management
25 Sep 2024 by Marion from marketing department, Hotel Management
Dear Mohamad Hashim,Thank you for taking the time to share your experience with us. We are very sorry to hear that your stay did not live up to your expectations.We understand that the comfort of the room and the quality of the breakfast are essential aspects of a successful stay. Your feedback on room size, lighting and breakfast variety is valuable, and please be assured that we take it very seriously. We'd be delighted to offer you an experience that more closely matches your expectations and the standards of our establishment.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely
by A verified traveler
Posted 24 Sep 2024
The concierge group was amazing, extremely accommodating. We will definitely be back!
Comment from Hotel Management
25 Sep 2024 by Marion from marketing department, Hotel Management
Dear tom lesperance,Le Grand Hôtel would like to thank you for your positive feedback.We are delighted to hear that our concierge team was able to meet your expectations and provide you with a pleasant stay. We look forward to welcoming you back. Sincerely, Marion from marketing department
by A verified traveler
Posted 6 Sep 2024
Great location and excellent staff, but the building needs some modernisation.
Comment from Hotel Management
23 Sep 2024 by Marion from marketing department, Hotel Management
Dear James Turner,Thank you for sharing your review of your stay at the Grand Hôtel de Bordeaux.We are delighted that you appreciated our privileged location and the warm welcome from our team.Designed by Jacques Garcia, our decor has a unique cachet that combines charm, luxury and refinement. Our establishment offers exceptional comfort and a unique location in the historic heart of Bordeaux. We look forward to welcoming you back soon.SincerelyMarion from marketing department
by A verified traveler
Posted 5 Sep 2024
Great location
Comment from Hotel Management
6 Sep 2024 by Marion from marketing department, Hotel Management
Dear Gohar Afifi,Thank you for your positive feedback! We are delighted to hear that your experience at the Grand Hôtel de Bordeaux lived up to your expectations. We look forward to welcoming you back very soon for another enjoyable stay.Sincerely, Marion from marketing department
