Ratings based on 212 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 15 Sep 2024
The staff were super helpful and accommodating. The accommodation however was nothing like the photos pictured. We were led out the back of the main building into a little unit at the back of the property. If there were acurate photos of our room we would have stayed somewhere else! Dodgy door lock, toilet roll holder falling off the wall, missing shower door handle, dirty floors and unpleasant odour.
On a postive it was within walking distance to get out of the place.
by A verified traveler
Posted 2 Sep 2024 on Hotels
I ended up not staying as the listing was totally misleading. The hotel claims to have parking, this is a 15 minute walk away and I purposely booked the hotel as I needed parking on side as I had lots of luggage.
Furthermore there was no restaurant and breakfast was only available after 8am. Overall very disappointing and I would like a refund. I am a very good customer of your website and I’m not happy.
Comment from Hotel Management
3 Sep 2024 by chris, Hotel Management
Hi We are sorry but as our website gives all information the parking is located at 350 meters from the hotel As we are in a zone where they are plenty of restautants there is no restaurant as indicated in the hotel breakast schedule may be served on demand . sorry again for the misunderstanding bur we cannot offer you the requested refund
by A verified traveler from Palm Desert
Posted 18 Aug 2024
Great hotel in original condition. It goes back in time, but it’s very charming. In a quiet location, but walking distance to restaurants and shopping.
Breakfast available.
Comment from Hotel Management
3 Sep 2024 by chris, Hotel Management
thank you ronnie hope to welcome you again
by A verified traveler
Posted 15 Aug 2024
Really charming hotel. It’s a beautiful old building lovingly restored and used as a hotel. There are no lifts so be careful if you are travelling with lots of luggage or struggle with stairs. The garden is a lovely addition but does need maintenance. The team were so helpful, couldn’t fault them.
We stayed in a suite which looked out onto the garden but even if it was street facing, it’s a very quiet side street (with some pay and display and a disabled space right outside).
We were within walking distance of some lovely restaurants and a reasonable walk from some of the features of Bordeaux.
A kettle would have been a lovely addition but otherwise we were very comfortable there. Really comfortable bed and pillows too!
Comment from Hotel Management
3 Sep 2024 by chris, Hotel Management
thank you laura for your suggestionskettle has arrived see you soon fot tea time
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Awful
Posted 13 Jun 2024 on HotelsAwful. Just awful.
by A verified traveler
Great location
Posted 1 Jun 2024 on HotelsGreat location - quiet but close to shops/bars/restaurants. Great room - the apartment in the garden - just enough room for 3! We did not take breakfast but it did look good. Beautiful building, great staff who were all very helpful. This was a quick city break and the Hotel worked really well for us.
by A verified traveler from Redwood city
Posted 23 May 2024
First we were given a room on the 2nd ( usa 3rd) floor accessable by narow and very steep stairs, not elevator, which was not disclosed in property description. After ee refused that accimodation we were given a garden house, which was good option, as we had a lot of privacy. Ov course that cost more than standard room.
During our 2nd night all property was without electricity whole night and that was very unusual experience. Blackout lasted whole night. We were not given any explanation or excuses.
Location is 15 min walk to center of this beautiful city. After all i wouldn’t stay again at this property.
by A verified traveler
Posted 26 Apr 2024 on Hotels
