Ratings based on 210 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Staff were excellent & super polite. Upon checking out they have a really good hotel to port and airport service. A must when heading home.
Compliments to the chef for an excellent breakfast!
Bravo again to the staff.
by A verified traveler
Posted 7 Nov 2024
Right in the middle of the shopping center plus near the beach. Can’t beat the location, service, friendliness of the staff.
Comment from Hotel Management
15 Nov 2024 by JD, Hotel Management
Dear Antonio,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our prime location in the heart of the shopping center and just steps away from the beach. Our team takes great pride in providing exceptional service and maintaining a clean and welcoming environment for all our guests. We’re glad you found our amenities and facilities to your satisfaction, and we truly appreciate your kind words about our friendly staff. Your positive comments motivate us to continue delivering the best experience possible, and we look forward to welcoming you back soon!Best regards,JD Gangcuangco Operations Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by JD, Hotel Management
Dear Edgar,We are thrilled to hear that your stay with us was nothing short of excellent. Your satisfaction is our top priority, and we are delighted to know that we were able to meet and exceed your expectations. We appreciate your kind words and look forward to the opportunity to welcome you back here at The Tides Hotel in the future.Best regards,JD Gangcuangco Operations Manager
by A verified traveler
Posted 14 Aug 2024
you have to almost beg them to give you another set of bath towels and toilet papers.
Comment from Hotel Management
15 Aug 2024 by Mori - Reservations Department, Hotel Management
Dear Kimberly,Thank you for taking the time to share your feedback. We strive to provide an exceptional experience for all of our guests, so we are disappointed to hear that your stay did not meet your expectations. We will review our housekeeping procedures to ensure that all guests' requests are met in a timely manner. Please know that you can always contact the front desk at any time if you need additional amenities during your stay. We hope you will give us another opportunity to provide you with a more positive experience in the future.Best Regards,JD GangcuangcoOperations Manager
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Mori - Reservations Department, Hotel Management
Dear Jerika,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, particularly the cleanliness of your room, the friendly and helpful service from our staff, and the overall condition and amenities of our hotel. Thank you again for taking the time to share your positive experience.We hope you will choose to stay with us again on your next visit to Boracay Island. Best regards,JD Gangcuangco Operations Manager
by A verified traveler
Posted 1 Aug 2024
Perfect location
Comment from Hotel Management
5 Aug 2024 by Mori - Reservations Department, Hotel Management
Dear Falling,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness of our property, the service provided by our staff, and the amenities we offer. Our team works diligently to maintain high standards and ensure that our guests have a comfortable stay. We appreciate your recognition of our facilities and hope to welcome you back for another enjoyable experience soon!Best regards,JD Gangcuangco Operations Manager
by A verified traveler
Posted 5 Jul 2024
It was nearby everything.
Comment from Hotel Management
15 Jul 2024 by JD, Hotel Management
Dear Rezie,Thank you for your feedback! We are delighted to hear that you found our cleanliness, staff, service, amenities, property conditions, and facilities to be excellent. We are pleased that our hotel's convenient location added to your overall experience. We look forward to welcoming you back for another comfortable and enjoyable stay.Best regards,JD Gangcuangco Operations Manager
by A verified traveler
Posted 2 Jul 2024 on Hotels
by A verified traveler
Posted 9 May 2024
cleanliness , staff are kind and nice,
Comment from Hotel Management
9 May 2024 by JD, Hotel Management
Dear Maria,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you found our hotel to be clean and well-maintained. We're also delighted that you found our staff to be kind and nice. We strive to provide exceptional customer service, and it's wonderful to know that our team members have made a positive impact on your stay. We'll be sure to pass along your kind words to them.Thank you again for choosing to stay with us, and we hope to welcome you back to our hotel again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,JD GangcuangcoOperations Manager
by A verified traveler from Ashburn
Posted 27 Apr 2024
Right smack in the middle of D’mall. You can not go wrong with this hotel, yes its a little older structure, than the new ones popping up, but building is well kept and food is pretty amazing as well.
Comment from Hotel Management
15 Jul 2024 by JD, Hotel Management
Dear Maria,Thank you for your review of The Piccolo Hotel of Boracay. We are thrilled to hear that you enjoyed your stay with us and found our location right in the heart of D'Mall to be convenient. While our building may not be the newest, we take great pride in maintaining it to a high standard. Our team works hard to provide a clean, comfortable experience for all our guests. We're also glad you had the opportunity to sample our delicious food offerings. We hope you will visit us again soon on your next trip to Boracay. Best regards,JD Gangcuangco Operations Manager
