Ratings based on 405 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
PROS: Quiet area. The hotel is at the far side of station 1 which is away from the noise and crowd of station 2. It gives you a sense of solace when swimming due to minimal crowds. The walk to station 2 by the beach is ~15 mins (or you can use an etrike for quick convenience). Staff are all very friendly and accommodating. They kept all areas clean round-the-clock and amenities well stocked. Their airport pick-up and drop off is a HUGE stress reliever.
CON: After riding the van from the airport to the check in area, just prior to the boat to boracay, we were told to sit and asked for our IDs. After a few mins, it was time to ride the boat, or so I thought. The boat left without me but they took my bagagge. When the tourists before and after me have left the premises and I was alone, I sensed something was wrong. I asked around and asked how long the wait is and they said 5mins. Then I heard one staff exclaim a shocked expression before approaching me. He claimed he called me for the boat ride which was a LIE since I’ve been sitting in the same chair. Considering the check in area is small, I would’ve heard it. Plus, I heard them when they asked for my ID, why would I not hear him for the boat ride? I don’t want to stay forever at the check in area, let alone be separated from my luggage. As patient as I was since mistakes happen, he kept insisting that he did call me which increased my irritability (the jetlag and lack of sleep did not help). Thankfully my bag was secure.
Comment from Hotel Management
20 Nov 2024 by The Lind Boracay, Hotel Management
Dear Zion,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the quiet location of The Lind Boracay and found our staff friendly and accommodating. It's great to know that the airport transfer and our amenities contributed to your comfort during your stay.We also appreciate you bringing the boat transfer situation to our attention. We will review the process to ensure that all guests have a smooth and seamless experience from start to finish. Your feedback is valuable in helping us enhance our services.Thank you again for staying with us, and we look forward to welcoming you back in the future.Best regards,Hannah MoajeGuest Experience ManagerThe Lind Boracay
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Lind Boracay, Hotel Management
Dear Minh,Thank you for the excellent 5-star review! We’re delighted to hear that you had a great experience at The Lind Boracay. We look forward to welcoming you back in the future.Sincerely, Hannah MoajeGuest Experience Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by The Lind Boracay, Hotel Management
Dear Philip, Thank you for the perfect rating! We’re so glad you had an excellent stay at The Lind Boracay. We hope to welcome you back soon!Sincerely, Hannah MoajeGuest Experience Manager
by A verified traveler
Posted 2 Nov 2024
This resort is beautiful! Not only is it beautiful but the staff is what makes the place enjoyable. Everyone is welcoming and we had a great time. Will definitely stay here again.
Comment from Hotel Management
4 Nov 2024 by The Lind Boracay, Hotel Management
Dear Catherine, Thank you for choosing to stay with us and for sharing your wonderful experience. We can't wait to welcome you back for another memorable stay!Sincerely, Hannah MoajeGuest Experience Manager
by A verified traveler
Posted 27 Oct 2024
A
Comment from Hotel Management
29 Oct 2024 by Hannah Moaje, Guest Experience Manager, Hotel Management
Dear Matthew,We would appreciate it if you could provide us with more details regarding your stay. This will allow us to address any concerns and improve our offers and services.We hope to hear from you and provide you with a memorable stay at The Lind.Warm regards,Hannah MoajeGuest Experience Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
22 Oct 2024 by The Lind Boracay, Hotel Management
Dear Siu, Thank you for taking the time to share your feedback about your stay at Lind Boracay. We value all guest insights and would love the opportunity to understand your experience better. If you have any specific concerns, please feel free to reach out to us directly. We hope to welcome you back for an improved experience in the future!Warm regards, Jessa Fajardo Director of Guest Experience The Lind Boracay
by A verified traveler from Round Rock
Posted 1 Sep 2024
Overall experience was fantastic! My only complain is PLEASE INSTALL a ceiling fan in the lobby as it got so hot for us while we were checking it. A couple other guests agreed with me too when I mentioned it.
Comment from Hotel Management
5 Sep 2024 by The Lind Boracay, Hotel Management
Dear Joshua, Thank you so much for your kind words about your overall experience! We’re delighted to hear that you had a fantastic stay.We appreciate your feedback regarding the temperature in the lobby. We understand how important a comfortable environment is, especially during check-in. Your suggestion about installing a ceiling fan has been noted, and we will certainly consider it as we work to enhance our facilities.Thank you again for taking the time to share your experience and for helping us improve. We look forward to welcoming you back in the future.Warm regards, Jessa Fajardo Director of Guest Experience The Lind Boracay
by A verified traveler
Posted 13 Aug 2024
Bathroom layout is poorly planned. No free shuttle service to other hotels. Far from other hotels.
Comment from Hotel Management
14 Aug 2024 by Director of Guest Experience The Lind Boracay, Hotel Management
Dear Angeli, Thank you for sharing your feedback with us. We genuinely appreciate your insights as they help us improve our services.We are sorry to hear that the bathroom layout did not meet your expectations and that you found our location less convenient. Your comments about the shuttle service have been noted, and we will review our current offerings to explore possible improvements.Please know that your comfort and satisfaction are important to us, and we are committed to enhancing our guests' experiences. If you have any further suggestions or if there is anything else we can assist you with, please do not hesitate to reach out.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards, Jessa Fajardo
by A verified traveler
Disappointing: No Refund After Natural Disaster
Posted 27 Jul 2024 on HotelsMy airline canceled my trip due to Typhoon Carina, so we couldn’t make it to our reservation. We returned to the USA feeling very frustrated by the ruined trip. The hotel won’t refund our unused reservation and is only offering a rebooking option in two months, even after I explained that we live in the US and have no plans to return to the Philippines due to our negative experience. To make matters worse, The Lind Boracay seems indifferent to our situation. While I understand that hotels typically don’t refund canceled bookings, a natural disaster seems like a valid exception. I recommend considering Crimson Boracay instead; I've heard they provide excellent service. The Lind seems like a poor choice.
Comment from Hotel Management
14 Aug 2024 by The Lind Boracay, Hotel Management
Dear Anne, Thank you for taking the time to share your feedback. We sincerely regret to hear about the disruption to your travel plans due to Typhoon Carina and the frustration it has caused.We understand the impact that such unforeseen events can have on your plans and truly empathize with your situation. While our policy typically does not include refunds for canceled reservations, we are committed to reviewing each case with compassion, especially under exceptional circumstances like a natural disaster.We aim to offer flexibility and support where possible, and your feedback is valuable for us to enhance our approach to similar situations in the future.We genuinely appreciate your feedback and hope for an opportunity to restore your trust in our service.Thank you for your understanding.Sincerely, Jessa Fajardo Director of Guest Experience
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Director of Guest Experience The Lind Boracay, Hotel Management
Dear Ruben, Thank you for choosing to stay with us and for rating your experience. We can't wait to welcome you back for another memorable stay!Warm regards,Jessa Fajardo
