Ratings based on 194 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
The building is fairly new and the room was immaculate. The staff is super friendly and helpful. Room cleaning service was excellent. Breakfast was great quality at a good price.
Comment from Hotel Management
14 Sep 2024 by Ferra Premier by JG, Hotel Management
Hi Sir CHristopher,Thank you for your wonderful review! We're delighted to hear that you enjoyed our immaculate rooms and found the building to your liking. It's great to know that our friendly staff and excellent room cleaning service made a positive impression on you. We're also glad you appreciated the quality of our breakfast at a great value. We look forward to welcoming you back to Ferra Hotel Boracay soon!Warm regards,Ferra Hotel Boracay Team
by A verified traveler
Posted 12 Mar 2024 on Hotels
Staffs are accommodating and friendly. The place is clean and its location is very accessible.
Comment from Hotel Management
14 Sep 2024 by Ferra Hotel Boracay Team, Hotel Management
Hi Sir Martin,Thank you for your lovely review! We’re delighted that our friendly and accommodating staff made your stay enjoyable, and that you appreciated the cleanliness and convenience of our location. We can’t wait to welcome you back to Ferra Hotel Boracay!Warm regards,
by A verified traveler
Posted 5 Mar 2024
Had a great experience. The staff were super helpful to my family and I. There was a larger sister property about two buildings down, that has the hotel, bar, and pool. Room's a bit small but great, strangely didn't have any wash cloths. The hotel is off the main area, so a bit quiet, but easy to walk to the front beach and good access to restaurants.
Comment from Hotel Management
14 Sep 2024 by Ferra Premier by JG, Hotel Management
Hi Mr./Ms. Nina,Thank you for sharing your experience! We're thrilled to hear that you and your family had a great stay and found our staff super helpful. It's great that you enjoyed the convenience of our nearby sister property and appreciated our quiet yet accessible location. We’ll look into the washcloths and room size feedback, and we look forward to welcoming you back to Ferra Hotel Boracay!Warm regards,Ferra Hotel Boracay Team
by A verified traveler
Not as advertised
Posted 4 Mar 2024 on HotelsNot as advertised. We booked and paid for a 1 bedroom loft, to advertised to accommodate 3 people, with one queen bed and one double bed. We arrived to one bed and one sofa that was neither a bed nor double size. Just a standard two seater sofa which we had to take it in turns sleeping on for 4 nights! Not great, uncomfortable and not what we paid for!
Comment from Hotel Management
14 Sep 2024 by Ferra Premier by JG, Hotel Management
Dear Mr./Ms. Nicola,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room arrangement. It’s disappointing to hear that the loft didn’t meet your expectations and wasn’t as advertised. Your comfort is important to us, and we regret that we fell short during your stay.We are currently reviewing the issue and will be checking to ensure that the room photos and descriptions accurately reflect what we offer. We appreciate your understanding and patience as we work to prevent this from happening in the future. Should you choose to stay with us again, we’d love the opportunity to make it right.Warm regards,Ferra Hotel Boracay Team
by A verified traveler
Posted 27 Feb 2024
Good
by A verified traveler
Posted 13 Feb 2024
Staff very friendly, rooms are nice, and service is great. A
by A verified traveler
Posted 3 Feb 2024
10th visit to Boracay and this was my easiest check in and departure out of all of the hotels I’ve stayed in this island.
Perfect for solo travellers or those who just want to sleep without paying for luxury.
I stayed at their sister property next door in 2022 and was also happy.
Very friendly staff and location is super convenient. 5 mins walk from D Mall and 7 mins walk to the main beach.
Coffee shop and ATM next door.
Situated in a quiet but safe neighbourhood. Lots of E-Trikes and Bike drivers nearby for transportation.
Morning of departure Front Desk organised an easy airport transfer.
Thank you Ferra Team, I will be back.
Comment from Hotel Management
14 Sep 2024 by Ferra Premier by JG, Hotel Management
Hi Sir Jason,Thank you for sharing your experience! We're delighted to hear that you had a smooth check-in and departure, and that you found our location convenient and perfect for your needs. It’s wonderful that you enjoyed both your stays with us and appreciated our friendly staff, as well as the proximity to key spots like D'Mall and the beach. We’re glad we could make your airport transfer easy, and we can’t wait to welcome you back to Ferra Hotel Boracay in the future!Warm regards,Ferra Hotel Boracay Team
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 22 Sep 2023
Clean and cozy. Staff are very nice, friendly and supportive.
by A verified traveler
Posted 24 Jul 2023
The staff didn’t change our sheets so we slept with sand for two or three days. We also recently bed bug bites from the room. Each morning waking up to new ones. Shower had smell and bugs. I requested the room be sprayed, it didn’t seem like it was followed up on.
Room had menu for pizza but they discontinued the service.
Comment from Hotel Management
14 Sep 2024 by Ferra Premier by JG, Hotel Management
Hi Sir Peter,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. It’s disappointing to hear about the issues with cleanliness, the bed sheets, and the bed bugs, as well as the condition of the shower. We also apologize for the confusion regarding the discontinued pizza service.Your feedback is very important to us, and we will be addressing these matters with our team to ensure they are resolved and do not happen again. We appreciate your patience and understanding, and we truly hope to have the opportunity to make it right should you choose to stay with us again.Warm regards,Ferra Hotel Boracay Team
