Ratings based on 35 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
No regret that we stayed here
Posted 7 Jan 2020 on HotelsEverything is OK NAMAN it is just that the timing is not good, Typhoon Ursula hit the area of BORACAY so everything was ruined. There's No electricity that is why it is uncomfortable though there's a generator but they have to make an on and off switching from time to time so the unit will not broke. But their hospitality is very nice all the staff are very friendly. Highly recommended for those go wants some peace and total relaxation.
by Ambee
Posted 2 Mar 2017 on Hotels
The staff are extremely friendly from the very beginning till the end. They exceed my expectations on a high standards. I'l recommend it highly
Recommended
for Everyoneby A verified traveler from usa
Perfect location, small hotel on the beach.
Posted 15 Dec 2016 on TravelocityKaiyana is a wonderful hotel right on the beach. Close enough to walk to everything on White Beach, but a little more quiet. Great service from the staff makes it feel like a bed and breakfast with personal attention.
Due to noise from construction next door , I received an upgrade to a more quiet room - without having to even ask (very important!).
There is not a large selection on the menu as far as food goes , but it is tasty. They offer drinking water that is filtered which is a plus.
Someone was at the desk 24 hours to help which was nice.
Don't expect a sterile luxury hotel and you will feel that you got your money's worth- yes there might be some sand that gets on your floor. Umm... it is a beach.
by A verified traveler
was ok but there are better options....
Posted 5 Dec 2016 on Hotelsthe resort was ok.... the room we booked was a bit deceiving....we booked the suite..... so we were taken upstairs....into the fist room..(which was just a normal room....bed and ensuite...)... and i was thinking where is the second room.... out the door and down the balcony to the second room which was just another hotel room ... bed and ensuite... it did have full length windows over the beach... the tv didnt work in that room and there was no hot water at all in that room.... there was not bathmats.... no handtowels.... nothing.... the soap was never replaced...we ended up buying our own.... very disappointed in that aspect of it... the stairs leading to our room were never swept the whole 9 nights we were there... so we had half the beach outside our room..... it was the little things that really let this property down... the photos look better than it actually is.... the only saving thing was the location and the staff... they also need to look at getting decent lounges on the beach... the ones they had were all saggy and broken....
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted 27 Nov 2016It was a nice place which was clean and convenient
Recommended
for Everyoneby A verified traveler from Melbourne
Hidden Gem Amazing location with Excellent Staff
Posted 1 Oct 2016We've just spent a week in Boracay staying at Kaiyana. What a great place to stay, the resort is a boutique small hotel but the service from the ladies is what sets it apart and really made our stay so enjoyable. Hygiene, Emmie and Lyn were so helpful and really need to be commended for their first class hospitality, advice and just being so cheerful all the time. They made us feel so welcome and our kids were very fond of them. There are a few minor things that are not 5 star, but you can't expect that here as this location and hotel is not that. The overall top service that the staff provide, brilliant location away from hawkers, clubs and bars but still so close to walk as well as being a very clean part of beach that's not busy and very nice rooms. The ocean view rooms with bathroom ocean views are great with connecting family rooms via balcony giving parents a bit of space. Also worth noting is there's a reef at the end of the beach 100m away that has amazing snorkeling and coral viewing which many boat trips go out to but you can walk or swim.
Will be telling everyone how good Kaiyana is and will be back again soon. Thanks for a most enjoyable stay and great friendly staff!
by A verified traveler
2 star hotel.
Posted 19 Sep 2016
Pros: the staff.
Cons: management. Amenities and facilities.
Location: Scuba diving is great here.
For backpackers this might be a nice hotel but not for people who are expecting a 3 star hotel.
This should have 2 stars.
Let me say right away that the staff was so nice... everybody was really nice but most were untrained in this business and some of them did not speak English well enough.
I asked for an Iron - they did not have one.
I asked them to change some money to smaller bills but they did not have any change.
I asked one day for a Beer but was told that they did not have any beer because deliveries failed to come that day. 200 meters from them was a convenient store. if that had been my hotel I would have bought some beers there to have for my customers if somebody asked for a beer.
I picked the place because it should be a quiet place. it was... at night. but they are building a new hotel just next door and they started to be noisy at 6 in the morning - hammering and a lot of people yelling so this is not the place to sleep late after a night out.
The overall problem is that this is not a 3 star hotel. it does not at all have the Amenities that a 3 star hotel have to have. for example - there is no restaurant. - it is just a bar area that is also the reception and the place where all the staff is sitting doing nothing most of the time. The staff dont even wear a uniform. they all walk around in their own clothes. Expedia should re-evaluate this hotel again because the picture given of the hotel in Expedia is not the same as it is - a 2 star hotel.
Recommended
for Everyoneby A verified traveler from San Diego, CA
Posted 16 Sep 2016
I just spent 8 days at the hotel It is a nice small hotel. Good value for the cheap price. The staff is extremely friendly. The location is on White Sand Beach but it is in a quieter and less crowded area. there is no wifi in the rooms but there is in the outdoor lobby area. I would recommend this hotel for anyone that wants something clean and simple.
Recommended
for Everyoneby A verified traveler from San Francisco, CA
Feels like HOME
Posted 18 Aug 2016
Pros: Friendly & hospitable staff. They made you feel at home. Thanks guys!
Clean & safe location by the shoreline Station3.
Cons: Upgrade hotel amenities Ike ventilation, slow WiFi & TV reception
Location: Beach is right outside. Bar/mini restaurant in premises. Walking distance to night life, local mini stores, talipapa/local markets, safe/ quiet zone
Great and friendly staff. Kudos to Aygene, Sheryl, Jozzlyn,& Joe. Nice location with great shores. Walkable distance to Station 2 nightlife and local market (talipapa AKY). Enjoyed our stay and made new friends. Thanks to our tour guides: Bepps, Diane, and Joshua - ask for them as they are reliable and Work within your budget. Thank you!
Recommended
for Everyoneby A verified traveler
Posted 6 Aug 2016
The view is beautiful. The staff is amazing. I highly recommend this hotel.
